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Virtual Patient Support Specialist

Company: Parallon
Location: Saint Louis
Posted on: January 15, 2022

Job Description:

SCHEDULE: Full-time (Starting: 9:30-6:00 CST; Schedules are adjusted semi-annually based on employee requests and performance rankings). We provide hours of operations from 7AM - 6PM CST; however, most newly hired Representatives will initially fill a 9:30A-6:00P CST schedule. The exact schedule will be determined based on departmental needs.
Are you looking for a work environment where diversity and inclusion thrive? Submit your application with HCA Healthcare today and find out what it truly means to be a part of a high performing, patient-centric team.
We are committed to providing our colleagues with the support they need. We offer an array of medical, dental, and vision packages as well as several add-on perks to make your benefits package truly customizable to you. Some of our unique benefits we offer include:
--- Tuition Assistance Program
--- Student Loan repayment program
--- Moving, mortgage, and real estate assistance
--- 100% matching 401k based on years of service
--- Identity Theft Protection discounts
--- Auto, Home, and Life Insurance options
--- Adoption Assistance
--- Employee Stock Purchase Program (ESPP)
---Paid Time Off (PTO)
We value your contributions. Our employee recognition programs encourage our teams to raise the bar. Come be a part of the change!
As a Patient Support Specialist, you will be responsible for handling account inquiries from patients (primarily via incoming calls), reviewing account information, and working with patients and guarantors to secure payment on outstanding account balances. We offer a comprehensive training program to provide you with the tools to succeed and provide our patients with the best customer service experience.
Here is just a snapshot of some of the tasks and duties you'll be performing:
--- Communicate with customers by phone or via electronic media to obtain information needed to resolve billing inquiries in accordance with department policies and procedures
--- Review patient account information in various systems, perform research as necessary, and take appropriate action to resolve patient inquiry or workflow requests to the appropriate department for resolution..
--- Document patient inquiry and actions taken into the appropriate system
--- Work with patients and guarantors to secure payment on outstanding account balances
--- Escalate patient complaints to the appropriate individual or department based on the nature of the complaint
--- Identify problem accounts and escalate as appropriate
--- Create a positive patient experience through listening, understanding, ensuring timely resolution or escalation, communicating in a friendly manner, and handling patients with a consummately professional attitude
--- Meet and maintain established departmental performance metrics for production and quality
High school diploma or GED preferred
Experience (Required):
Minimum one to two years related experience required in either contact center environment or within a healthcare setting. Strong preference for customer service mentality and the ability to multitask: listen to patients, document calls, and research documented issues simultaneously.
Additional Preferred Experience:

  • Existing knowledge of eClinical Works, Practice Velocity, Epic, Allscripts
  • Highly desirable: Minimum typing speed of 30 words per minute.
    All employees in this Work-from-home position are required to have high speed business internet (minimum of 50 MB up/down load speed) and must provide proof prior to their start date.
    Parallon is an industry leader in revenue cycle services. We partner with over 650 hospitals and 2,400 physician practices nation-wide. Our parent company, HCA Healthcare has been consistently named a World's Most Ethical Company by Ethisphere and is ranked in the Fortune 100. We are dedicated to ensuring our patients have the best experience even after they leave our facilities.
    HCA Healthcare is dedicated to the growth and development of our colleagues. We will provide you the tools and resources you need to succeed in our organization. We are actively reviewing applications. Highly qualified candidates will be promptly contacted for interviews. Submit your application and help us raise the bar in patient care!
    We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

    Company Description:

    Parallon believes that organizations that continuously learn and improve will thrive. That's why after more than a decade Parallon remains dedicated to helping hospitals and hospital systems operate knowledgeably, intelligently, effectively and efficiently in the rapidly evolving healthcare marketplace, today and in the future. As one of the healthcare industry's leading providers of business and operational services, Parallon is uniquely equipped to provide a broad spectrum of customized revenue cycle services.

Keywords: Parallon, St. Louis , Virtual Patient Support Specialist, Other , Saint Louis, Missouri

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