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Clinical Customer Care Specialist (27025)

Company: Behavioral Health Response
Location: Saint Louis
Posted on: June 10, 2021

Job Description:

Position Summary:

Provides immediate telephone assistance including clinical assessments, when warranted, to determine and implement appropriate level of care and service to all callers. Demonstrates excellent customer service skills in dealing with both internal and external customers.

Responsibilities:

  • Proficiently handles inbound call volume in call center environment that demands providing a high level of service within standardized time constraints.
  • Manages call times in an efficient and responsible manner. Able to finesse ambiguous situations presented by challenging callers.
  • Demonstrates proficiency in work habits and time management skills. Meets call center attendance and punctuality standards.
  • Performs high quality clinical assessment with excellent customer service skills. Displays courtesy and sensitivity when conducting telephone triage interviews with clients that are experiencing problems.
  • Documentation is written in a proficient and professional manner. Efficiently and effectively enters information from callers into electronic database system.

Experience and Skills Required

  • Bachelor's Degree in Mental Health, Behavioral Health or related filed.
  • Thorough clinical assessment skills.
  • Ability to learn and adhere to multiple protocols for handling of calls.
  • Ability to use computer system and talk on phone while typing.
  • Strong verbal, written and interpersonal skills.

Keywords: Behavioral Health Response, St. Louis , Clinical Customer Care Specialist (27025), Other , Saint Louis, Missouri

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