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Regional Sales Support

Company: Veterans Home Care
Location: Saint Louis
Posted on: December 9, 2018

Job Description:

Job DetailsLevel ExperiencedJob Location Corporate Headquarters - St Louis, MOPosition Type Full TimeEducation Level High SchoolTravel Percentage NoneJob Shift DayJob Category Admin - ClericalDescription Veterans Home Care is seeking a highly motivated individual who has experience in sales support and customer service to fill a Regional Sales Support position. Regional Sales Support will follow up with client files until accuracy and completion have been accomplished. The position requires file analysis, follow up phone and email contact with client/family members, doctors, and referral sources to determine how to remove all obstacles to completing a fully developed claim. Candidates must be able to handle a high volume work load requiring extreme attention to detail.Qualifications Responsibilities of this role include, but are not limited to:

  • Provide prospective clients with welcome packet of information including program description, list of required documents and permission forms for requesting medical and military information
  • Review and analyze client documents; request military and medical forms, and follow up with client to compile any missing documentation
  • Analyze the completeness and accuracy of the client file
  • Determine the next steps towards completeness and accuracy of a client file
  • Contact client/family member(s), doctor offices in order to complete the files to a submission standard outlined
  • Review of financial documents (income and assets of client)
  • Report and modify lead data on company server
  • Supporting the Regional Manager with contacting outside sources for additional file information
  • Maintain the accuracy of data compiled in the company database to reflect file changes/updates
  • Maintain confidential records and database follow-up with the appropriate company office
  • Maintain HIPAA compliance Qualified candidates must be effective as part of a team and individually in a fast paced environment with heavy phone traffic. A desire to work with seniors and a high degree of patience is required. Sales support within the in-home health care industry is a plus. Competencies Required for Position:
    • Technical Capacity
    • Attention to Detail
    • Communication Proficiency
    • Analytical Skills
    • Client Focus
    • Organizational Skills Minimum Requirements:
      • GED or HS Diploma and/or a minimum of four (4)-five (5) years experience in information and referral services, case management, social services, sales assistant. OR
      • AA degree in a human services field and a minimum of two (2) years experience in information and referral services, case management, social services, sales OR
      • Bachelors Degree in a sales-related field
      • Proficiency in Microsoft Office Applications, including Excel, PowerPoint and Word.

        Keywords: Veterans Home Care, St. Louis , Regional Sales Support, Sales , Saint Louis, Missouri

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