Sales Support Specialist
Company: Jost Chemical Co.
Location: Saint Louis
Posted on: May 27, 2023
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Job Description:
Sales Support SpecialistWe're seeking ambitious, hard-working
talent for the Jost Sales Support Team!Are you looking for a career
at a fast-paced environment, where your hard work and dedication
will pay off? Are you a team player, who sets goals in order to get
the job done and would like to use your skills to grow with a great
company?Then, this Sales Support Specialist position is right for
you!Sales Support SpecialistPosition: Full time.Our
offer:Medical/Dental/Vision Plan Insurance, Short and Long-Term
Disability and Life Insurance after 60 days.3% Safe Harbor
contribution to your 401k.Paid Time Off (PTO) Employees eligible
first day of employment.9 Company Paid Holidays (72 hours) each
year.24-hour access to our free, on-site fitness center.We provide
Individual development, on-the-job training, and development
programs designed to enhance your professional growth and
development while ensuring you feel valued, inspired and
appreciated at work.Jost Chemical is an equal opportunity employer
and affirmatively seeks diversity in its workforce. We consider
applicants, and make all employment decisions, without regard to
race, color, religion, creed, gender, national origin, age,
disability, marital or veteran status, or any other legally
protected status. We are committed to recruiting and retaining the
best talent in the chemical manufacturing industry.BackgroundWorks
under general direction of the Senior Sales Support Specialist and
Sales Support Manager and Marketing DirectorServe as a member of
the Customer Support team, performing customer coordination and
communications for domestic customers. The work process involves
steps that are routine to moderately complex in character,
requiring some independent discretion and judgment on matters
related to sales, marketing, and administrationTasksCustomer sales
and satisfaction coordinationServe as main point of contact for
established domestic customers (periodic customer calls, customer
surveys, repeat order management, problem identification and
resolution management)Establish customer service synergy through
technological solutions (mail/file invoices, manage online billing,
fax COAs or other documents to satisfy customer requests)Maintain
appropriate confidentiality with sensitive material and information
(pricing, customer lists, manufacturing processes)Transition from
sales process to customer status (such as initiation of processes,
verification of data, shipment and software systems
protocols)Identification of new sales opportunities from telephone,
mail and website inquiries; follow-up with pricing and product
informationManagement of data used for customer referencesDatabase
managementDistribution of warehouse paperwork; invoice daily
shipments for domestic locations; forecast and coordinate needs for
multiple domestic warehouse sitesEnsure accurate data capture from
sales processes, applications/projects, all key
contactsManufacturing/production liaisonParticipate in departmental
operations planning, development and implementation of plans for
technological solutions aimed to gain efficiencies in
processesOrient communications at management level, blending
technical and non-technical perspectivesFreight coordinationAssist
customers with freight planningObtain freight bids and make awards
based on desired criteriaPrepare freight quotes and bill of lading
for next day's shipments; track and audit freight costs, duties and
delivery expensesManage DOT and IATA Hazardous Materials
certificationOther duties as assigned (such as back-up for other
customer relations positions, periodical review of existing
policies and procedures to identify potential changes and to
enhance customer satisfaction and coordination of
productivity)SpecificationsBachelor's DegreeKnowledge of:Computing
and communication technology (Broad level)Chemical and scientific
terms (Basic level or ability to quickly learn)MS Office computer
package (Broad level)Share Point, Lotus Notes, and MAS90
(Preferred)CRM software, such as SalesforceSkill in:Oral and
written communicationsOrganization and detailed documentationSales
lead follow-throughCustomer relationship buildingFosters positive
customer and employee relationshipsAbility to:Absorb information,
apply conceptual skills in practical applicationsFocus on
customer-driven resultsWork independently with limited
supervisionAnalyze and interpret statistical and scientific dataBe
a team playerAdapt to rapidly changing priorities based on business
needsAble to actively handle several tasks simultaneously
Keywords: Jost Chemical Co., St. Louis , Sales Support Specialist, Sales , Saint Louis, Missouri
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