Commercial Sales Support Specialist / Customer Care - Call Center Expert 3

Company: Apidel Technologies
Location: Saint Louis
Posted on: March 18, 2023

Job Description:

Title: Commercial Sales Support Specialist
--- Average 5 calls days
--- Make outbound phones call when needed
--- SAP and ERP experience is nice to have
--- Salesforce is a plus to have

Must haves: computer literacy, good communication and attention to detail, time management, multitask, digger, be inquisitive, problem solver

Day to day: Will be on computer all day. Working within a team that manages complex orders for sales teams. Placing big order, for example: customer may need a specific chemical with specific label, color, size etc

At Sigma, the Commercial Sales Support Specialist is the primary point of contact for customized order processing for our Commercial Americas Customers. The emphasis of this role is on identifying and removing supply chain barriers from batch allocation through shipment.
- Communicate customer requirements via accurate order entry, data management, and specification review
- Provide proactive communication on the status of orders by monitoring from entry through shipment, with support from Order Management and Planning, to ensure tiely delivery and customer satisfaction
- Support customers by proactively reducing the frequency of complaints through effective preventative actions, customized order processing, and order management techniques to drive strong business relationships and ensure business and customer retention (How about: Take ownership of all customer interactions to ensure outstanding service of order placement, order status, and customer complaint issues)
- Confirm customer packaging configurations, and customer specifications using change control data to ensure customer expectations are met
- Offer alternate products and configuration(s) when the requested product is not available
- Develop solutions for customer inquiries, problem-solve to meet or exceed customer expectations
- Identify root cause and corrective actions to minimize customer impact
- Investigate and resolve the inquiry with the appropriate functional areas

Minimum Qualifications:
- High School Diploma or GED
- 2+ years of customer service experience

Preferred Qualifications:
- Call center experience
- Experience with SAP
- Some college or college degree
- Experience creating spreadsheets, formulas, and charts in Microsoft Excel
- Process improvement skills
- Knowledge of Customer Service, Quality Control, Packaging, Inventory planning or Manufacturing processes, shipping (domestic and international), Accounting (basic principles of cost, profits, and margins for our business)
- Ability to interpret customer requirements and communicate effectively across diverse workgroups
-Able to develop a strong working relationship with key Applied customers and sales team members
- Professional communication skills
- Ability to multi-task and prioritize job duties and responsibilities
- Experience working in a fast-paced environment and the ability to adapt to changing processes/systems
- Excellent organizational skills with the ability to manage and track multiple activities
- Diligent with strong analytical skills

Keywords: Apidel Technologies, St. Louis , Commercial Sales Support Specialist / Customer Care - Call Center Expert 3, Sales , Saint Louis, Missouri