Customer Service Representative
Company: Brenntag
Location: Saint Louis
Posted on: January 26, 2023
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Job Description:
*Customer Service Representative*Our team in *St. Louis*
currently has an opening for a *Customer Service
Representative**YOUR ROLE & RESPONSIBILITIES** Responsible for
efficient and accurate order placement, order confirmation via
phone, email or EDI and timely communication regarding order
changes to the customer.* Ability to manage internal and external
requests via multiple platforms, while remaining organized and
concise with communication. Identify and clarify customer needs and
concerns, while effectively reporting requirements and customer
expectations internally to determine a solution. Present answers /
options to the customer and follow up to ensure resolution.*
Responsible for working with the Commercial team and the customer
to safeguard the integrity and accuracy of the customer's data,
while establishing visibility across internal teams to encourage
usability by all parties and reduce errors that result from
bad/incorrect data.* Customer Service Representatives are
responsible for creating positive customer experiences by providing
timely communication for the right product, right package and right
quantity with the right price via the appropriate platform, while
staying sensitive to the customer's changing circumstances.*
Customer Service Representatives are accountable for accurate and
prompt processing of customer orders. The process will cover all
aspects of order management & fulfillment, including entering the
order, working with internal teams (Commercial, Inventory,
Logistics, Operations), communicating with customers and
troubleshooting problems.* Customer Service Representatives require
expertise to quickly adapt and prioritize customer expectations and
needs as appropriate. Service delivery must be personal, genuine
and insightful.* Customer Service Representatives require the
capacity to be problem-solvers who can work independently and
utilize strong listening, speaking and decision-making skills.
These individuals must have the ability to work in a fast-paced
environment and have confidence to quickly pivot to meet changing
demands, while providing professional, efficient, and courteous
service.* Teamwork: Responsible for working both proactively and
productively with teammates to resolve issues for the customer
rather than treat service as a solo act. The Commercial Account
Manager and the Customer Service Representative, together,
represent the customer's Account Team. The Account Team will be
held accountable for the overall customer experience and are
expected to consistently provide actionable value to differentiate
Brenntag over the competition. The Account team's efforts are
expected to be focused and intentional, with a common goal:
increasing customer loyalty, customer retention and territory
growth.* Order Entry, Management and Processing: Responsible for
efficient and accurate order placement, order confirmation via
phone, email or EDI and timely communication regarding order
changes to the customer. Order processing and billing based on
aligned territories and/or responsibilities.* Communication:
Ability to manage internal and external requests via multiple
platforms, while remaining organized and concise with
communication. Identify and clarify customer needs and concerns,
while effectively reporting requirements and customer expectations
internally to determine a solution. Present answers / options to
the customer and follow up to ensure resolution.* Build and Develop
Customer Relationships: Establish sustainable and collaborative
relationships through open, knowledgeable and interactive
communication with the customer. The development and fostering of
strong customer relationships is vital to continued customer trust
and loyalty.* Data Management: Responsible for working with the
Commercial team and the customer to safeguard the integrity of the
customer's data, with the intent to create visibility across
internal teams, encourage usability by all parties and reduce
errors that result from bad/incorrect data. Data responsibility
includes pricing records, customer requirements, contacts and
pertinent data points needed to scale effectively and meet our
customer's needs.*YOUR PROFILE** Experience with Microsoft Office
Suite and Team Collaboration tools.* 2+ years of experience in
Customer Service, Customer Success, or a similar discipline. OR 5+
years of relevant professional* experience, Chemical Distribution
or Manufacturing is a plus.* Must have the capacity to problem
solve, work independently, and consistently demonstrate strong
listening, speaking and decision-making skills.*OUR OFFER** We aim
to create an environment where the best people want to work, where
they can turn their passion into their job and realize their full
potential.* Individual development, on-the-job training, and
development programs designed to help our employees grow in their
careers.* Competitive pay and incentives.* Various healthcare plan
options as well as 401(k).*INTERESTED?*We look forward receiving
your application.Brenntag provides equal employment opportunities
to qualified applicants and employees without regard to race,
color, religion, sex, sexual orientation, gender identity, national
origin, protected veteran status, disability or any other status
protected by applicable federal, state or local law.Brenntag North
America, Inc. and its subsidiaries use E-verify, a government-run,
web-based system that allows employers to confirm the eligibility
of their employees to work in the United States. For more
information, please go to https://www.e-verify.gov/employees or
view the poster at
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify\_Participation\_Poster.pdf.Job
Type: Full-time
Keywords: Brenntag, St. Louis , Customer Service Representative, Sales , Saint Louis, Missouri
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