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Claims Service Representative II - APD MPR

Company: Auto Club of Missouri
Location: Saint Louis
Posted on: May 16, 2022

Job Description:

Claims Service Representative II - APD MPR$2,000 Sign-On Bonus for External HiresExcited to grow your career? We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!This position handles highly complex claims matters involving auto insurance written by the Inter-insurance Exchange in compliance with all regulatory and statutory requirements.The primary functions include:

  • Interact with AAA contracted body shops daily.
  • Review and audit estimates for accuracy.
  • Review and resolve member concerns related to damages and repairs.
  • Employs discretion and independent judgment to ensure compliance with state and federal law; and with historical company, technical, and customer service Best Practices.Responsibilities/Qualifications:
    • Requires physical inspection of auto damage
    • Proficiency in auto damage analysis
    • Proficiency in estimating and utilizing the CCC One database
    • Full ability to type - QWERTY Keyboard
    • Familiarity with Claims Systems Platform such as Guidewire
    • Ability to reason, document and explain estimating thought process
    • Advanced Customer Service skills - Customer Service oriented position
    • Must be able to communicate, explain policy with policyholders
    • Problem Solving
    • Must be highly organized and able to independently plan out workdayRemarkable benefits:
      • Health coverage for medical, dental, vision
      • 401(K) saving plan with company match AND Pension
      • Tuition assistance
      • PTO for community volunteer programs
      • Wellness program
      • Employee discountsThe Automobile Club of Missouri is part of the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team."Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value."AAA is an Equal Opportunity Employer

Keywords: Auto Club of Missouri, St. Louis , Claims Service Representative II - APD MPR, Sales , Saint Louis, Missouri

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