REMOTE MAGI Customer Service Rep $15hr
Location: Saint Louis
Posted on: January 16, 2022
FULL TIME REMOTE POSITIONS AVAILABLE FOR MISSOURI RESIDENTS
Answers calls from participants regarding initial and continuing
eligibility for income maintenance programs related to medical
Gathers, verifies, evaluates, and enters necessary social,
financial, and medical information to determine the need and
eligibility for medical assistance into various applications.
Maintains complete and accurate computerized records of participant
interactions including details of action taken and education
Performs a variety of diverse tasks while continuing to maintain
currency and accuracy of program requirements.
Ensures timely processing of participant inquiries/annual reviews
to meet client needs and program mandates.
Explains and interprets agency policy, procedures, and rules
governing public assistance programs to clients and other
Refers families, children, adults, or aged receiving assistance to
other agencies or community resources, as necessary.
Meets or exceeds daily standards for performance, accuracy,
customer service, and quality.
Participates in training activities as needed.
Performs other related work as assigned.
Introductory knowledge of mathematics and accounting principles
used in the calculation of public assistance benefits.
Introductory knowledge of techniques to assess case situations and
determine the most appropriate course of action to ensure
conformity with established eligibility guidelines.
Introductory knowledge of the general provisions, objectives, and
philosophy of public assistance programs.
Skill in handling client behaviors such as fear, hostility, and
Ability to maintain accurate and systematic records, to organize
and prioritize the workload to meet assigned timeframes.
Ability to adapt to changes in policy, procedures and work
Ability to operate a personal computer and use automated technology
to establish and maintain case records.
Ability to understand, explain and apply federal and state laws,
program policy and procedures.
Ability to communicate effectively with applicants, recipients, the
general public, and other employees.
Exceptional customer service skills.
EOE - Bilingual candidates are encouraged to applied and will
receive premium pay.
Keywords: Wipro, St. Louis , REMOTE MAGI Customer Service Rep $15hr, Sales , Saint Louis, Missouri
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