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Customer Service Agent (Weekends Required) - Remote

Company: Bear Mattress
Location: Saint Louis
Posted on: January 16, 2022

Job Description:

Company Description

Bear is a leading sleep company with a mission to improve the health, wellness and overall sleep quality of every customer, every night. Our customers choose Bear because our products offer exceptional value, we use sustainable & certified non-toxic materials and we have an amazing, friendly, in-house customer service team. Family-owned & operated since 2014, we are passionate about creating safe, premium-quality American-made mattresses for our modern, active lifestyles.

Job Description

Weekends Required: Sat & Sun 11am - 6pm ET;

Other shifts vary; Schedule set monthly; 40 hours a week guaranteed

Job is Remote / Work From Home
Sell our Bear Sleep Products to customers using detailed product and industry knowledge
Provide swift and thorough solutions for customers any time a delivery, transaction or general experience with our products doesn't go 100% as planned
Be overly accommodating to customers with 5-star quality service and correspondence that exceeds expectations
Respond to customer inquiries via email, phone, and chat
Become and act as a subject matter expert in our sleep products and our logistics
Work closely with customers, pickup organizations and charities to schedule return pickups
Follow up with abandoned cart orders by calling or emailing customers
Support the operations and logistics team in making sure products are received by customers in a timely manner
Experience in sales and customer service
The ability to offer our customers an extraordinary and energetic customer experience filled with empathy and compassion
A "no task is too small" attitude and the endurance to consistently deliver amazing customer experiences without exception
Superior written and oral communication skills
Strong people skills - you are friendly, a good listener, and you're invigorated by constant personal interaction
Team player who works well with a wide range of personalities and is ready to contribute to an awesome team environment
Detail-oriented and highly organized
Must be available to weekends

Additional Information
Free Bear products
More hours available for right person

Keywords: Bear Mattress, St. Louis , Customer Service Agent (Weekends Required) - Remote, Sales , Saint Louis, Missouri

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