Front Desk Agent
Company: Hilton St. Louis Downtown at the Arch
Location: Saint Louis
Posted on: January 15, 2022
Assist guests with arrival and departure from hotel, while
providing positive guests experiences.
- Greet customers immediately with a friendly and sincere welcome.
Use a positive and clear speaking voice, listen to and understand
requests, respond with appropriate action and provide accurate
information such as outlet hours and local attractions.
- Complete the registration process by inputting and retrieving
information from a computer system, confirming pertinent
information including number of guests and room rate. Promote HEI
Hotels and Resorts and brand marketing programs. Make appropriate
selection of rooms based on guest needs. Code electronic keys.
Non-verbally confirm the room number and rate. Provide welcome
folders containing room keys, certificates, coupons and refreshment
center keys as appropriate.
- Verify and imprint credit cards for authorization using
electronic acceptance methods. Handle cash, make change and balance
an assigned house bank. Accept and record vouchers, traveler's
checks, and other forms of payment. Convert foreign currency at
current posted rates. Post charges to guest rooms and house
accounts using the computer.
- Promptly answer the telephone using positive and clear
communication. Input messages into the computer. Retrieve messages
and communicate the content to the guest. Retrieve mail, small
packages and facsimiles for customers as requested.
- Close guest accounts at time of check out and ascertain
satisfaction. In the event of dissatisfaction, negotiate
compromise, which may include authorizing revenue allowances.
- Field guest complaints, conducting thorough research to develop
the most effective solutions and negotiate results. Listen and
extend assistance in order to resolve problems such as price
conflicts, insufficient heating or air conditioning, etc.
- Remain calm and alert especially during emergency situations and
heavy hotel activity. Plan and implement detailed steps by using
experienced judgment and discretion.
- Comply with attendance rules and be available to work on a
- Perform any other job related duties as assigned.
Hilton St. Louis Downtown at the Arch is located in the heart of
downtown and is minutes away from area attractions, entertainment
and businesses. Walk to the Gateway Arch, shops, restaurants,
theatres, museums, Busch Stadium, America's Center and Edward Jones
Dome from the hotel. Whether conducting business, keeping up with a
fitness routine or looking to spend quality time with your family,
our Hilton hotel is here to make the most of your stay by offering
the services you need, the amenities you expect, and the extras you
deserve. Join our team of professionals and enjoy free meals,
discounted hotel rate at other hotels in the company, competitive
pay and health care benefits. Contact us to see how we can elevate
your career.We value U.S. military experience and invite all
qualified military candidates to apply.
Keywords: Hilton St. Louis Downtown at the Arch, St. Louis , Front Desk Agent, Sales , Saint Louis, Missouri
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