StLouisRecruiter Since 2001
the smart solution for St. Louis jobs

Front Desk Agent

Company: Hilton St. Louis Downtown at the Arch
Location: Saint Louis
Posted on: January 15, 2022

Job Description:

Overview

Assist guests with arrival and departure from hotel, while providing positive guests experiences.
Responsibilities


- Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
- Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote HEI Hotels and Resorts and brand marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate.
- Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, traveler's checks, and other forms of payment. Convert foreign currency at current posted rates. Post charges to guest rooms and house accounts using the computer.
- Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
- Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
- Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.
- Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion.
- Comply with attendance rules and be available to work on a regular basis.
- Perform any other job related duties as assigned.
About Us

Hilton St. Louis Downtown at the Arch is located in the heart of downtown and is minutes away from area attractions, entertainment and businesses. Walk to the Gateway Arch, shops, restaurants, theatres, museums, Busch Stadium, America's Center and Edward Jones Dome from the hotel. Whether conducting business, keeping up with a fitness routine or looking to spend quality time with your family, our Hilton hotel is here to make the most of your stay by offering the services you need, the amenities you expect, and the extras you deserve. Join our team of professionals and enjoy free meals, discounted hotel rate at other hotels in the company, competitive pay and health care benefits. Contact us to see how we can elevate your career.We value U.S. military experience and invite all qualified military candidates to apply.

Keywords: Hilton St. Louis Downtown at the Arch, St. Louis , Front Desk Agent, Sales , Saint Louis, Missouri

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Log In or Create An Account

Get the latest Missouri jobs by following @recnetMO on Twitter!

St. Louis RSS job feeds