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Customer Service Representative

Company: Classic Aire Care, Inc.
Location: Saint Louis
Posted on: November 19, 2021

Job Description:

Classic Aire Care has an immediate opening for a Customer Service Representative. Classic Aire Care is a family-owned hvac and plumbing service provider celebrating nearly 100 years of operation. Our business model from the beginning has been organic growth as well as growth through acquisition. We are proud to say that Classic Aire Care is the largest and most trusted replacement hvac contractor in the St. Louis metro area. We specialize in maintaining, servicing, and installing complete comfort systems for residential and commercial properties. We also specialize in plumbing and drain cleaning services. We recognize that our customers have a choice when it comes to selecting their heating, cooling, plumbing and drain team and, we want to do everything possible to ensure that Classic Aire Care is St. Louis' preferred comfort and plumbing team by hiring top-notch talent in both the HVAC and plumbing industries. If you share Classic Aire Care core values of: Do the right thing; Care about people; Have a positive attitude; hardworking professional, then we want you on our team.Primary Job Function: This position includes but is not limited to: answering incoming calls and email inquiries, scheduling appointments for field service personnel and sales staff, make outbound marketing and scheduling calls, edit customer data base as necessary. You will be required to multi-task by navigating our software program while on the phone with customers and technicians. Hours to include evening and some weekend. Experience in HVAC and plumbing industry is a plus. Service Titan or other dispatching software knowledge is advantageous.Why should you join the CAC team? Because our benefit package is exceptional and includes the following:

  • Top wages in all categories
  • Company Paid Medical Insurance after sixty days
  • Dental Insurance
  • Vision Insurance
  • Generous 401k Plan
  • Profit Sharing contribution for 5 consecutive years
  • Life Insurance
  • Flexible Spending Account (FSA)
  • Paid Holidays
  • Paid Time Off
  • A fun place to work, where your contributions are recognized, appreciated and rewarded
  • Casual dress codeDesired Qualifications:
    • Solid commitment to providing superior customer service
    • Ability to work well under pressure and in fast paced situations
    • Willingness to work as part of a team
    • Confidence on the phone
    • Professional attitude
    • Positive attitude
    • Flexible schedule
    • Knowledge of Microsoft Office software
    • E-communications
    • HVAC and/or plumbing knowledge a PLUS
    • High School diploma or GED equivalent
    • Must be able to pass a drug screening and have a clean criminal background check

Keywords: Classic Aire Care, Inc., St. Louis , Customer Service Representative, Sales , Saint Louis, Missouri

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