Customer Service Representative
Company: Mindlance - Healthcare company
Location: Saint Louis
Posted on: November 19, 2021
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Job Description:
The Patient Services Coordinator I is primarily responsible for
handling customer service inquiries from members, providers,
physicians and internal/external clients related to PAP, pharmacy
benefits, and other medication related activities; process
applications, prescriptions, refills and eligibility while
maintaining quality standards and productivity levels.Daily
activities will shift from customer service to data entry based on
work volume.1.Handle inbound/outbound patient, physician and
physician advocate inquiries; enter patient prescriptions, refills,
physician orders into system; maintain inquiry documentation,
applications/mailers/orders/enrollment forms for new patients;
report any allergy, adverse events or duplicate therapy warnings to
appropriate group.2.As applicable, obtain prescriptions to ensure
no interruption in patient therapy; process order rejections,
payment, and adjudications; set up and track delivery of
refrigerated products and program materials for patients and
physicians.3.Other duties as assigned.Experience:
Keywords: Mindlance - Healthcare company, St. Louis , Customer Service Representative, Sales , Saint Louis, Missouri
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