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Customer Service Rep at Plaza Collision Center

Company: Asbury Corporate Office
Location: Saint Louis
Posted on: May 6, 2021

Job Description:

Plaza Collision Center is Seeking a Customer Service Rep! Do you enjoy interacting over the phone, providing exceptional guest experiences, and being an innovator in the automotive industry? As a Customer Service Agent, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for a dedicated, energetic, people-focused individual who will help us redefine the car-buying experience. Does this sound like you? Join our team today!Automotive dealership or Collision Center experience preferredFull-Time - Weekly Pay - Benefits Pay and Recognition: + Weekly pay + Paid holidays & paid time off + Paid training + Stock equity grant awards (select management and front-line team members eligible!) Insurance / Retirement: + Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans + Up to 8 weeks paid pregnancy leave (disability leave) + Health savings + Flex spending accounts (tax free) + Short-term and Long-term disability plans + Life Insurance (Whole Life and Term) + 401k with company match Learning, Tuition Assistance and Career Development: + Digital career path tool to assist with career development + Continuous training through Asbury University Additional advantages: + Student loan relief resources + Employee assistance program + Employee discounts on vehicle purchases, parts and service repairs + Scholarship awards + Opportunities to join our community service initiatives + Aggressive Employee referral program with bonus opportunities Our Customer Service Agents are tasked with managing large amounts of inbound/outbound calls and emails in a timely manner. Identify customer needs, provide information on service appointment availability, partner with the service advisors, research issues and provide solutions or alternatives. + Must be able and willing to receive a high amount of inbound calls + Partner with the service department to schedule vehicle service appointments + Greet customers and provide information on shuttle schedule if needed + Contact and communicate with customers to identify automotive service needs + Follow all dealership processes and procedures, high frequency of contact with customers + Thorough documentation of all contacts within the customer management system + Complete internet lead management service work plans on a daily basis + Answer all calls in a prompt, professional and courteous manner + Use scripts to collect all pertinent customer information and document in the system accordingly + Agents must adhere to Asbury phone scripts + Excellent customer service skills and motivation to be successful + High volume incoming and outgoing calls, ranging from 50+ calls per day + Advanced computer & phone skills + Minimum typing 35-40 words per minute at minimum + Experience using customer tracking systems to track calls and appointments preferred + Prior retail, sales, service BDC, receptionist, call center, or sales BDC experience preferred + Appointment setting experience a plus + Able to multi-task in a fast paced environment + Various language proficiency is always a plus + Team player + Must be at least eighteen years of age + Must be able to pass pre-employment screens (background and drug test) Requisition ID: 2021-28944 Post: external careers: 4/7/2021 External Company URL: Street: 11820 Lackland Road

Keywords: Asbury Corporate Office, St. Louis , Customer Service Rep at Plaza Collision Center, Sales , Saint Louis, Missouri

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