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Lead Patient Service Representative - Family Medicine

Company: BJC Medical Group
Location: Saint Louis
Posted on: April 10, 2021

Job Description:

Job ID:
Employment Status: Full-Time

More Information

BJC Medical Group is a dynamic, multidisciplinary group with locations across the St. Louis metropolitan and outlying areas. The physicians, providers and staff of BJC Medical Group provide the highest level of care to thousands of patients every day.

Family Care at Christian Hospital provides comprehensive health care services in a convenient location on the Christian Hospital campus with hours that meet your busy schedule. The practice is located in North St. Louis County.


Role Purpose

Serves as a lead for front office activity. Directs the patient flow process at the physician office. Performs patient check in and appointment scheduling as assigned. Maintains patient financial records at the office. May support office as switchboard operator as needed.


  • Handles telephone calls from patients, forwarding calls needing triage.
  • Performs receptionist duties.
  • Verifies health insurance payment information and educates patients on the applicable regulations. Collects payments and records data.
  • Charge entry, which includes assigning diagnostic codes and entering all physician related and clinic charges.
  • Coordinates information with Central Billing Office to ensure all charges are captures and properly collected.
  • BJC has determined this is a safety-sensitive position. The ability to work in a constant state of alertness and in a safe manner is an essential function of this job.
    Minimum Requirements

    • High School Diploma or GED
      • 2-5 years
        Supervisor Experience
        • 2-5 yearsBenefits Statement

          Note: not all benefits apply to all openings
          • Comprehensive medical, dental, life insurance, and disability plan options
          • Pension Plan*/403(b) Plan
          • 401(k) plan
          • Tuition Assistance
          • Health Care and Dependent Care Reimbursement Accounts
          • On-Site Fitness Center (depending on location)
          • Paid Time Off Program for vacation, holiday and sick time
          • Pension does not apply to Memorial Hospital, Memorial Hospital East, Alton Memorial or Parkland Health Center
            Legal Statement

            The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.

            Equal Opportunity Employer

Keywords: BJC Medical Group, St. Louis , Lead Patient Service Representative - Family Medicine, Sales , Saint Louis, Missouri

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