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Customer Service Representative

Company: Assurant
Location: Saint Louis
Posted on: April 9, 2021

Job Description:

"Work remotely temporarily due to covid-19"As an Customer Service Representative, you'll put your skills and talents along with our training to work; as you review, research, and process claim payments to funeral homes or beneficiaries after a loved one has passed. This is a job that calls on you to be thoughtful, resourceful, team-driven and customer-focused. In the Customer Service Representative you will also handle in bound phone calls from funeral homes and loved ones requesting claim status or reporting a passing; as well as, insured's wishing to cash in or cancel their policies.The Customer Service Representative position is full-time (40 hours/week) Hours of operation are Monday through Friday from 7:00 am to 6:00pm. It may be necessary, given the business need, to work occasional overtime.Key Responsibilities:

  • Review, research, and analyze claim paperwork to ensure all requirements are met before processing payments.
  • Provide positive experiences to our customers via in-bound phone calls (20-60 per day)
  • Communicate through correspondence with team members and funeral homes regarding claim payment or required information using clear, simple language to ensure understanding.
  • Processes cancellation requests.
  • Research aged claims for proof of passing.
  • Sets up and assign new policy numbers on older business.
  • Requests medical records from doctor's offices.
  • Compares at need to preneed funeral contracts. Skills & Qualifications:
    • Detail Oriented.
    • Analyzes documentation and make self-empowered decisions on how to process a claim.
    • Thrives in a fast-paced environment.
    • Ability to adapt easily as procedure/client needs change.
    • Customer focused.
    • Excellent reading comprehension.
    • Critical thinking and decision-making skills.
    • Ability to handle multiple tasks and prioritize.
    • Negotiating skills are important, particularly when two parties differ over the validity of a filing or the information needed to settle a claim.Key Competencies & Soft Skills:
      • Empathy
      • Adaptable
      • Tenacity
      • Ingenuity
      • Positive attitude
      • Self-motivatedBasic Qualifications:
        • High school diploma or GEDDepartment & Supervisors:An Associate Claims Service Representative is a part of the Terminations Department, which is made up of approximately 32-35 team members. The Terminations Department operates under the Preneed Division of Assurant, which is pre-funded funeral arrangements. This department is responsible for anything that terminates a policy or is the end of a life cycle of a policy. This team is led by three Supervisors who report to the Department Manager.

Keywords: Assurant, St. Louis , Customer Service Representative, Sales , Saint Louis, Missouri

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