Customer Service Representative
Company: Aerotek
Location: Saint Louis
Posted on: April 9, 2021
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Job Description:
Job Description:As a Customer Success Representative, you are a
part of an amazing team that helps make roadsidebreakdowns easier
for customers in times of need. We'll rely on you to actively
listen to our customers'situations, needs, and provide empathy and
reassurance during high-stress situations. We are looking
forcustomer success experts who will provide the human connection
to our customers, partners, and serviceproviders and provide a
world-class, customer experience.You must exhibit a high sense of
urgency and work well under pressure. You are a curious
investigator who is notafraid of a challenge and is driven to
provide their best work. You are ready to adapt to any change
andeager to learn and face the unknown.Day-to-Day Strong sense of
urgency handling a high volume amount of inbound and occasionally
outbound calls Utilize CRM technology to create new customer
service requests Practice exceptional communication by
communicating effectively via phone, email and chats Effectively
communicate critical, key details to help aid in providing
appropriate, correct services Manage challenging customer service
situations while maintaining a positive, empathetic,
andconsultative approach towards the customer during their time of
need Meet and strive to exceed monthly, quarterly and annual team
goalsTop Skills Details:Call Center Computer Savvy Customer
ServiceAdditional Skills & Qualifications: Previous experience in a
customer service environment Excellent communication (written &
verbal) skills; bilingual speakers preferred Ability to navigate
through multiple we About Aerotek:We know that a company's success
starts with its employees. We also know that an individual's
success starts with the right career opportunity. As a Best of
Staffing Client and Talent leader, Aerotek's people-focused
approach yields competitive advantage for our clients and rewarding
careers for our contract employees. Since 1983, Aerotek has grown
to become a leader in recruiting and staffing services. With more
than 250 non-franchised offices, Aerotek's 8,000 internal employees
serve more than 300,000 contract employees and 18,000 clients every
year. Aerotek is an Allegis Group company, the global leader in
talent solutions. Learn more at Aerotek.com.The company is an equal
opportunity employer and will consider all applications without
regards to race, sex, age, color, religion, national origin,
veteran status, disability, sexual orientation, gender identity,
genetic information or any characteristic protected by law.
Keywords: Aerotek, St. Louis , Customer Service Representative, Sales , Saint Louis, Missouri
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