StLouisRecruiter
the smart solution for St. Louis jobs

Air Import/Export Customer Service Agent -STL

Company: Panalpina, Inc.
Location: Saint Louis
Posted on: April 18, 2019

Job Description:

REQ ID: 155680
JOB FUNCTION: Air Freight
FULL-TIME/PART-TIME: Full-time
CONTRACT TYPE: Regular Employment
JOB LEVEL: Entry-level

The Panalpina Group is one of the world's leading providers of supply chain solutions, combining its core products of Air Freight, Ocean Freight, and Logistics to deliver globally integrated, tailor-made end-to-end solutions. The Panalpina Group operates a global network with some 500 offices in more than 80 countries, and employs around 15,000 people worldwide.

To serve as a point of contact for the customer and documentation processing staff, ensuring operational excellence, high productivity and customer satisfaction.

Key Tasks:

Air Export -

* Receive and validate customer order

* Issue shipment handling instructions to Document Processing staff

* Reserve HAWB number

* Arrange for pick-up/transfer of cargo

* Answer all customer inquires in accordance with the Customer Service Policy standards

* Further increase customer satisfaction and business share through proactive and regular contact. Establish customer communication preference, i.e., phone, e-mail, fax, visit

* Handle and manage all customer contact at file level regarding exceptions

* Serve as a liasion between Document Processing and customer regarding all shipment details

* Provide accurate job costing forecast

* Assist Sales in compiling quotes by providing rates, tariffs, etc.

* Work with Sales on account implementation, ensuring a smooth transition from Sales to Operations

* Other duties as requested

Air Import -

* Receive and track P.O.s from Importers/customer service group for pending shipments

* Retrieve shipment details from Shipment Communication Platform (SCP) to open file

* Issue shipment handling instructions to Document Processing staff

* Answer all customer inquiries in accordance with the Customer Service Policy standards

* Further increase customer satisfaction and business share through proactive and regular contact

* Establish customer communication preference, i.e., phone, e-mail, fax, visit

* Communicate with and ensure release of the freight from ocean/air carriers

* Notify customer / broker of arrival and charges and notify PGAs of arrival (if required)

* Provide accurate job costing forecast

* Handle and manage all customer contact at file level regarding exceptions

* Serve as a liaison between Document Processing and customer regarding all shipment details

* Assist Sales in compiling quotes by providing rates, tariffs, etc.

* Work with Sales on account implementation, ensuring a smooth transition from Sales to Operations

* Other duties as requested

SKILLS & Requirements:

* Excellent knowledge of freight forwarding and regulatory requirements with proven track record of 2 years in industry (Air Export & Import)

* Able to empathize with client and represent client s needs effectively to project team and management

* Strong interpersonal skills to effectively interact with Internal and External Customers

* Act as a role model for Corporate Values and fully adheres to the Code of Conduct

* Ability to solve problems quickly and completely - think in solutions

* High result orientation and customer focus and customer minded

* Organizational skills (prioritize, plan, assign, control)

* Good judgment skills and ability to make decisions

* Flexible and able to work under pressure

* Proficient in MS Office applications

* Excellent communication skills

* Team player

* Proficient in MS Office applications

To Apply, please send resume to tina.piraino@panalpina.com

Panalpina Inc. is an Equal Opportunity Employer.

Keywords: Panalpina, Inc., St. Louis , Air Import/Export Customer Service Agent -STL, Professions , Saint Louis, Missouri

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Professions Jobs


Shared Services Database Analyst 5
Description: Shared Services Database Analyst 5 Job Description At Wells Fargo, we have one goal: to satisfy our customers' financial needs and help them achieve their dreams. We're looking for talented people who (more...)
Company: Wells Fargo
Location: Saint Louis
Posted on: 04/25/2019

Enterprise Architect - Cloud
Description: Job ID: br Employment Status: Full-Time br Your Career. Made Better. br BJC HealthCare is one of the largest nonprofit health care organizations in the United States, delivering services to residents (more...)
Company: BJC HealthCare
Location: Saint Louis
Posted on: 04/25/2019

Engineer 2: Java (Production Support)
Description: Are you looking for a new and challenging opportunity Do you have experience with Java Technology Partners can help you make your next big career move a reality. Our client is currently seeking a talented (more...)
Company: Technology Partners
Location: Saint Louis
Posted on: 04/25/2019


Cloud/Azure Architect
Description: Oakwood is seeking top Cloud/Azure team members to work as part of our Intelligent Infrastructure or Oakwood Digital team. Do you want to implement technology in enterprise environments, delivering full (more...)
Company: Oakwood Systems Group Inc.
Location: Saint Louis
Posted on: 04/25/2019

Limousine Driver The Ritz-Carlton, St. Louis (19000QLF)
Description: Heres To Your Journey with The Ritz-Carlton At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with (more...)
Company: Marriott International, Inc.
Location: Saint Louis
Posted on: 04/25/2019

Owner Operator - Flatbed OTR
Description: Owner Operator OTR Flatbed earning 80 of line haul br br Earn 200K a Year Hauling Flatbed Freight Lanes -Consistent Miles br br Freedom. Reliability. Ownership. Ask any professional driver (more...)
Company: Davis Transport
Location: Saint Louis
Posted on: 04/25/2019

Class A CDL Owner Operators - Local & Regional
Description: ST. LOUIS, MO NEED 10 OWNER OPERATORS TO SERVICE LOCAL AND REGIONAL ACCOUNTS. CONSISTENT OR SIMILAR DAILY RUNS. Small Family Company feel with Major Corporate perks connections. Plenty of year round (more...)
Company: Road One Logistics
Location: Saint Louis
Posted on: 04/25/2019

Class A CDL Team Drivers
Description: Longevity Rate Per Mile Year 2 1 per loaded mile/ per Driver for teams Year 3 2 per loaded mile/ per Driver
Company: Artur Express
Location: Saint Louis
Posted on: 04/25/2019

$10K Sign on Bonus! Dedicated PPG Team CDL A Truck Driver
Description: Join our team Our Dedicated Division offers great pay, consistent miles, sign on bonuses. We raised pay twice in 2018 At Transport America you are not a number. You are the key to our success. We (more...)
Company: Transport America
Location: Saint Louis
Posted on: 04/25/2019

Regional CDL A Truck Drivers - Up To $3,000 Sign On Bonus
Description: Drive Less, Make More Specialized drivers are a breed apart, and we mean that in a good way. Ask about our new pay package and bonus programs Haul and Deliver ATVs, Golf Carts, and other recreational (more...)
Company: Koch
Location: Saint Louis
Posted on: 04/25/2019

Log In or Create An Account

Get the latest Missouri jobs by following @recnetMO on Twitter!

St. Louis RSS job feeds