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IT Help Desk/Desktop Support Technician

Company: Solution Partners, Inc.
Location: Saint Louis
Posted on: April 18, 2019

Job Description:

IT Help DeskDesktop Support Technician - St. Louis, MO - 12 Month Contract 18-20hr W2 Shift 40 hours per week (730a-400p), Job Description Summary Achieve measurable business results in desktop support or strategic information services projects. Through leadership, project management, technical and communication skills, position is responsible for delivering business automation improvements which yield maximum service responsiveness, high quality information management tools and cost effective business solutions. Due to the requirements of the position, there is a possibility of on-call scheduling when necessary. Daily Responsibilities bullWork on Capital Desktop Projects and refreshing customer devices bullTroubleshoot software and hardware issues bullOrdering, configuration, and deployment of desktop hardware, software and peripherals bullDocumenting all work in call tracking system (ServiceNow) bullFollow established policies, procedures, and processes bullMaintain and update asset data Technical Skills 3 yearsrsquo desktop experience. Personal Traits -Excellent written and verbal communication -Interpersonal skills -Reliable -Trustworthy -Honest -Ability to work autonomously ndash self managing -Highly organized -Ambitious -High Energy -Excellent problem solving, analytical skills, and critical thinking -Excellent ability to assess the situation or event, relate it to other similar events which have occurred previously to correct -Technical aptitude ndashExcellent ability to learn, understand and then disseminate the information of a technical nature -Highly self-motivated -Skilled communicator ndash written and verbal -Strong time management skills -Excellent documentation traits -Be a team player -Be able to make sound decisions for troubleshooting based on the data collected -Be professional, and positive -Have integrity, initiative and focus -Be able to think, communicate and present information clearly and effectively -Be able to effectively multi-task Must Haves for this position Imaging experience, computer upgrades, familiarity with Incident and Service request tracking systems, Reliable transportation, ability to work multiple projects simultaneously. bullWindows XP and Windows 7 Operating System bullDesktops, laptops, tablets and similar computer workstations bullPeripherals such as printers, document scanners, barcode scanners, etc. bulliPad and iPhone devices bullBusiness productivity software including Microsoft Outlook, Microsoft Office, etc. bullA Certification is preferred but not required for contractor positions

Keywords: Solution Partners, Inc., St. Louis , IT Help Desk/Desktop Support Technician, Professions , Saint Louis, Missouri

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