StLouisRecruiter
the smart solution for St. Louis jobs

IT Help Desk Technician

Company: Experitec
Location: Saint Louis
Posted on: September 15, 2018

Job Description:

IT Help Desk Technician (Contract to Hire) Location: Chesterfield, MO Summary The IT Help Desk Technician is an administrative, technical and service resource that provides critical support and IT customer service to users across the entire organization. This individual's strong customer service skills, technical aptitude and understanding of the IT needs of Experitec users will be leveraged to ensure our employees are able to perform their responsibilities efficiently, productively and effectively. The IT Help Desk Technician must develop a solid understanding of Experitec applications, systems and business requirements and be able to triage user support issues effectively leading to proactive resolution and/or escalation as necessary. Proactive communication, empathy, and a focused sense of urgency will be expected throughout the support request resolution process. In accordance with our Core Values, this individual must be consistently Driven, Positive and Collaborative in performing the duties and responsibilities of this role. Duties and Responsibilities Duties and Responsibilities:

  • Provide first and second level local and remote support of desk side support of all users
  • Develop and maintain thorough understanding of Experitec's applications, systems and IT related business requirements to ensure effective problem recognition, user support and resolution of Help Desk tickets
  • Triage and troubleshoot equipment and software issues to timely and effective resolution or escalation to more senior support resources as necessary
  • Provide service and/or training via telephone, video conference, email, remote desktop, and face-to-face that enables employees to resolve technology issues with the information system tools that they have been provided
  • Assemble/install hardware and software on desktop, laptop and tablet computers/devices
  • Assist in maintaining and upgrading various information systems devices, ensuring they run correctly, as directed
  • Assist in performing various systems administration / support tasks as required ensuring effective user account management and security at all times
  • Install, configure and perform basic administration tasks on information systems to include the following required skills/experience: Windows OS, Microsoft Office, other software/hardware platforms, and basic VoIP station set up
  • PC and peripherals hardware troubleshooting and repair.
  • Client networking experience with DHCP, DNS, WINS, and TCP/IP
  • Basic knowledge of switching technology
  • Ability to effectively prioritize and multitask
  • Perform all other position related duties as assigned or requested Qualifications (Knowledge & Skills) Education: Associate degree. Experience: Minimum of two years of related experience. Certification: A+ Certification, Network + Certification preferred but not required Technical Expertise: Advanced PC Troubleshooting and Repair, Strong customer service skills, switching technologies Additional Required Knowledge: In depth experience with Microsoft products as well as other platforms Additional Preferred Knowledge: VOIP, Help Desk Systems, Smart phones Goals & Measurements of Success GOALS: Timely, effective resolution of assigned support requests / Help Desk tickets exhibiting a focused sense of urgency and high levels of customer service. MEASUREMENTS: User feedback, customer satisfaction surveys, resolution time, assigned ticket backlog, other Help Desk KPI's Competencies Job Specific Core Competencies: Action Oriented, Interpersonal Skills, Customer Focus, Dependability, Problem Solving and Troubleshooting, Ability to Learn, Patience Additional Beneficial or Growth Competencies: A sense of urgency that reflects a desire to solve issues and problems that is stronger than that of the user. *This job description indicates, in general, the nature and levels of work, knowledge, skills, abilities, and other essential functions expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be asked to perform other duties as required.

    Keywords: Experitec, St. Louis , IT Help Desk Technician, Professions , Saint Louis, Missouri

    Click here to apply!

    Didn't find what you're looking for? Search again!


    I'm looking for
    in category
    within


Other Professions Jobs


CDL A Company Drivers
Description: Job Description:Call us at 855-886-1593 to speak with a recruiter today CDL-A Company Drivers PAM Transport is hiring company drivers and owner operators for dedicated lanes in your area. No previous (more...)
Company: P.A.M. Transport
Location: Saint Louis
Posted on: 09/23/2018

Dedicated Class A CDL Truck Driver!
Description: SWIFT DEDICATED REFRIGERATED OPPORTUNITY NO-TOUCH FREIGHT Advantages of Swift Dedicated Refrigerated Fleet
Company: Swift Refrigeration
Location: Florissant
Posted on: 09/23/2018

DoorDash Delivery Driver - $1,500 Guarantee
Description: New Dashers in St. Louis earn at least 1,500 Just complete 200 deliveries in 60 days Deliver food and other items from local merchants to hungry customers. Be your own boss. Work when
Company: Doordash
Location: Saint Louis
Posted on: 09/23/2018


Truck Driver - Class A CDL (Springfield,IL)
Description: Pay Benefits br br ul li Starting pay 0.50 to 0.53 per practical mile li The top 25 of our OTR drivers average over 80,300 annually li GUARANTEED Detention
Company: Crete Carrier Corporation
Location: Springfield
Posted on: 09/25/2018

Get a Raise Every 6 Months As CDL-A OTR & Regional Truck Driver
Description: Call Our Recruiters at 800-240-1703 today Job Description: CDL-A Company Truck Driver Refrigerated OTR Company Driver Smart and safe drivers earn 80,000 plus yearly Florilli Transportation is a family (more...)
Company: Florilli Transportation
Location: Saint Louis
Posted on: 09/25/2018

inventory specialist
Description: Description: br Would you enjoy a job that has you working outside more than in As an Inventory Associate, you can enjoy
Company: carmax
Location: Saint Peters
Posted on: 09/23/2018

CDL-A Regional Truck Driver Bridgeton MO
Description: From working with top-notch equipment and learning new skills, to teaming up with people who take pride in their jobs and yours - once you see what Averitt truck driver jobs are all about, you'll want (more...)
Company: Averitt
Location: Saint Charles
Posted on: 09/23/2018

Class A CDL Reactivate Driver
Description: Call 888-450-3317 or apply online below today.Job Description: Are you looking to Reactivate your driving career ACT is offering you a solid step in the right direction.
Company: American Central Transport
Location: Springfield
Posted on: 09/23/2018

OTR Class A CDL Truck Drivers
Description: Isn't it about time your safe driving record paid off If you've been accident free for the last 3 years, Total Transportation will start you at 45-- per mile SOLO DRIVERS: Start at 40-- to 50-- per (more...)
Company: Total Transportation of Mississippi, LLC
Location: Belleville
Posted on: 09/23/2018

Dedicated Class A CDL Truck Driver - \$3000 SIGN ON BONUS
Description: Advantages of Swift Refrigerated Fleet Earn 50,000/year your FIRST year 3,000 Sign On Bonus The MOST Dedicated
Company: Swift Refrigeration
Location: Springfield
Posted on: 09/23/2018

Log In or Create An Account


Find us on Facebook

Find us on LinkedIn

Get the latest Missouri jobs by following @recnetMO on Twitter!

St. Louis RSS job feeds