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Customer Service Representative, Supply Chain

Company: Michael Foods
Location: Saint Louis
Posted on: May 28, 2023

Job Description:

Business Unit Overview

8th Avenue Food & Provisions is a growing organization made up of businesses that produce and sell quality products including pasta, peanut butter, granola, and fruit and nut trail mixes to retail, foodservice and ingredient customers. The company was formed in October 2018 through a combination of Post Holdings' private brands businesses and is owned by Post Holdings and funds affiliated with Thomas H. Lee Partners, L.P. ("THL"), a private equity firm.


Position Summary:

The CSCS will be responsible for validating customer purchase orders, pricing, off-invoice promotions, freight requirements lead times and minimum order requirements. Specialist will identify price discrepancies and initiate resolution. Responsible for customer satisfaction and required to meet department goals set by Customer Service Manager. Will serve as the point of contact for our customers and the sales account manager.

Duties and Responsibilities:

  • Process and manage customer orders, EDI and Manual order types accurately and timely Serve as contact for our customers and sales team
  • Validate and verify pricing, lead-time, promotions, and allowances
  • Analyze, coordinate, and implement projects designed to support department and/or key customer objectives.
  • Work with accounts receivable to minimize credits/debits and sales deductions
  • Reconciling account information and communication with both internal and external departments
  • Develop external and internal customer relationships to provide superior customer service
  • Provide primary support to the Customer Service function of all other business units within 8th Avenue
  • Support operations from coast to coast across North America
  • Partner with sales, planning, quality, and logistics to ensure customer demand is met
  • Understand Company & Customer KPIs and report regularly against these targets Education and Experience Required:
    • Bachelors or better in Business or related field, or equivalent combination of education and experience.
    • 1+ years customer service experience
    • Previous experience with Microsoft Office (Word, Excel, PowerPoint) Preferred Education, Experience, and Skills:
      • Experience in data entry
      • High level of accuracy and attention to detail
      • Strong organizational skills
      • Ability to adjust work schedule to include evenings, weekends, and extended hours as business demands dictate
      • Strong interpersonal and communication skills - both oral and written
      • Ability to work in a self-directed team environment
      • Familiarity with JD Edwards preferred

Keywords: Michael Foods, St. Louis , Customer Service Representative, Supply Chain, Professions , Saint Louis, Missouri

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