Intermediate Help Desk Technician
Company: NuAxis Innovations
Location: Saint Louis
Posted on: May 27, 2023
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Job Description:
Intermediate Help Desk Technician
Location St. Louis, MO
# of openings 1
Salary Range (Min-Max) 00
We're going places, hop on board.
Our value is in our employees - smart, passionate, and fun
people.
Grow with us! As a growing business, every NuAxis Innovations
employee impacts the success and direction of this company. We all
share a true passion for technology and enjoy working together to
develop solutions, share ideas, and exchange knowledge. At NuAxis
Innovations, we celebrate diversity and the unique perspective each
team member brings to his/her job, team, and community. We are
currently seeking a talented and motivated Intermediate Help Desk
Technician for a Full-Time position.
Job Summary:
The Desktop Support Technician will provide desktop support
functions and activities in St. Louis, MO . Provide high quality
customer care with every interaction by successfully applying
effective customer service, problem-solving and troubleshooting
skills, accurate call-handling procedures, incident management,
communication skills, and standard operating procedures.
Essential Functions:
Proficient in desktop Tier 2 troubleshooting, installing software
and hardware from network images, vendor sites, and DFS paths.
Ability to support Windows operating systems (WIN 10)
Experience supporting iOS and Android-based mobile devices.
Experience troubleshooting network and printer issues.
Client technologies include Microsoft Windows and iOS operating
systems.
Initiate, maintain and closeout scheduled video teleconferencing
sessions.
Interface with government staff responsible for maintaining the VTC
schedules to ensure timely service delivery. Troubleshoot problems
and issues with the service and perform corrective actions.
Initiation and checkout of VTC sessions shall be performed in
advance of the start time to allow for troubleshooting and
corrective actions.
Perform lifecycle planning and technology refresh installation
services for desktop and laptop computers across the enterprise.
(Refresh installation services will be scheduled during task order
performance by the Contracting Officer's Representative to specify
the location(s), quantity, and timeline requirements of the refresh
requirements.) Implement a standard methodology and provide and
maintain installation standards and procedures (STIGS, images,
etc.) that ensure properly configured systems; continuity of user
operations; fully functional applications; and train users to
successfully operate new systems and equipment.
Proactively maintain comprehensive images to ensure that all images
contain current and up-to-date software applications, all
applicable patches, and the latest drivers. Ensure that images
comply with prevailing Federal and customer policies and
requirements.
Education & Experience:
At least 2 years' relevant experience
IT-related college-level coursework
CompTIA A+ certified (preferred)
HDI certified (preferred)
Ability to obtain Government Security Clearance
Does this opportunity sound like a fit for you? If so, join our
talent community and click to apply now!!
Our Profile:
NuAxis is an IT Services firm providing innovative solutions to the
U.S. Federal Government using state-of-the-art technologies,
architectures, and life cycle management. We are a Certified
Microsoft Partner with extensive Microsoft technologies experience.
Our services portfolio includes Project Management, Application
Development, Infrastructure Management, and Security Management. We
offer competitive salaries, an attractive benefits package, and the
opportunity to learn from experts.
High technology small business with long-standing U.S. Federal
Government experience * Visionary executive leadership * Expert
professional services team comprised of highly skilled engineers
and software developers * Rapid growth over the last several
years.
NuAxis is an Equal Opportunity/Affirmative Action Employer,
including Vets and Disabled. Employment contingent upon successful
completion of a background investigation.
At NuAxis Innovations, we are committed to a comprehensive employee
benefits program that helps our employees stay healthy, feel
secure, and maintain a healthy
work/life balance. NuAxis Innovations benefits include medical,
dental, vision, spending accounts, disability, basic and
supplemental life insurance, a 401(k) plan, paid time off, and
additional voluntary benefits. More specific information on
benefits eligibility will be provided as part of the interview
process.
#Dice #NAI
Keywords: NuAxis Innovations, St. Louis , Intermediate Help Desk Technician, Professions , Saint Louis, Missouri
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