Information Technology Support Technician
Company: Smith Moore
Location: Saint Louis
Posted on: November 25, 2022
Title: Tier I Technology Support
Location: Clayton, MO - local and remote
Reports to: IT Director
Compensation: Commensurate with experience
Smith Moore's IT Support Team is responsible complete understanding
and support of various systems utilized in the technology platform
supporting the corporate office as well as all branch locations.
This individual works closely with financial advisors and
professionals, compliance, and client associates to provide an
excellent level of support to our employees.
* Phone/Remote/In-Person support for employees.
* Hardware and Software support.
* Set up equipment for firm employee use, performing or ensuring
proper installation of desktop computers, laptops, tablets,
peripheral devices, operating systems, and appropriate software for
Smith Moore and Company employees.
* Work independently to resolve complex hardware, software, and
network issues of all levels of complexity.
* Active Directory - password resets, profile edits, etc
* VOIP Phone platform - edit and support the local phone system
* RBC Liaison - support our holding company with any local platform
* Applicant will have the ability to join in the upgrading process
of our SD-Wan platform.
* Strong communication and interpersonal skills to be able to
discuss issues with the IT Team, home office and branch office
* Configure, install, troubleshoot, and resolve problems with off
the shelf and custom developed applications; troubleshoot and
resolve mission critical (tier 2) hardware and software issues.
* Proficient in Microsoft Excel, Word, PowerPoint, Outlook, TEAMs
with Experience administering
Windows Server 2016.
* Comprehensive knowledge of PC software and hardware installation,
repair, testing, and troubleshooting. Lenovo or comparable
manufacturer, hardware repair experience is essential.
* Knowledge of a diverse set of IT solutions that span multiple
areas: Service Desk, Desktop Support,
Network, Applications, Data and Storage
Job Type: Full-time
Pay: $40,000.00 - $57,000.00 per year
* 401(k) matching
* Flexible schedule
* Health insurance
* Life insurance
* Paid time off
* Referral program
* Retirement plan
* Under 1 year
* Monday to Friday
Work Location: Hybrid remote in St. Louis, MO 63105%58047475%
Keywords: Smith Moore, St. Louis , Information Technology Support Technician, Professions , Saint Louis, Missouri
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