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Information Technology Support Technician

Company: Smith Moore
Location: Saint Louis
Posted on: November 25, 2022

Job Description:

Title: Tier I Technology Support
Location: Clayton, MO - local and remote
Reports to: IT Director
Compensation: Commensurate with experience

Smith Moore's IT Support Team is responsible complete understanding and support of various systems utilized in the technology platform supporting the corporate office as well as all branch locations. This individual works closely with financial advisors and professionals, compliance, and client associates to provide an excellent level of support to our employees.

*Responsibilities*

* Phone/Remote/In-Person support for employees.
* Hardware and Software support.
* Set up equipment for firm employee use, performing or ensuring proper installation of desktop computers, laptops, tablets, peripheral devices, operating systems, and appropriate software for all

Smith Moore and Company employees.

* Work independently to resolve complex hardware, software, and network issues of all levels of complexity.
* Active Directory - password resets, profile edits, etc
* VOIP Phone platform - edit and support the local phone system
* RBC Liaison - support our holding company with any local platform issues.
* Applicant will have the ability to join in the upgrading process of our SD-Wan platform.

*Requirements*

* Strong communication and interpersonal skills to be able to discuss issues with the IT Team, home office and branch office personnel.
* Configure, install, troubleshoot, and resolve problems with off the shelf and custom developed applications; troubleshoot and resolve mission critical (tier 2) hardware and software issues.
* Proficient in Microsoft Excel, Word, PowerPoint, Outlook, TEAMs with Experience administering

Windows Server 2016.

* Comprehensive knowledge of PC software and hardware installation, repair, testing, and troubleshooting. Lenovo or comparable manufacturer, hardware repair experience is essential.
* Knowledge of a diverse set of IT solutions that span multiple areas: Service Desk, Desktop Support,

Network, Applications, Data and Storage

Job Type: Full-time

Pay: $40,000.00 - $57,000.00 per year

Benefits:
* 401(k)
* 401(k) matching
* Flexible schedule
* Health insurance
* Life insurance
* Paid time off
* Referral program
* Retirement plan
Experience level:
* Under 1 year
Schedule:
* Monday to Friday

Work Location: Hybrid remote in St. Louis, MO 63105%58047475%

Keywords: Smith Moore, St. Louis , Information Technology Support Technician, Professions , Saint Louis, Missouri

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