IT Infrastructure Operations Analyst

Company: Peabody Energy
Location: Saint Louis
Posted on: June 25, 2022

Job Description:

About the role: We are currently seeking an IT Infrastructure Operation Senior Analyst at our corporate headquarters in St. Louis, MO Reporting to the Sr. Manager - IT Services this role Oversees operational processes supporting Peabody's IT environment both on premise and in the cloud to ensure the environments perform within defined service level agreements. The position will work closely with the Engineering team, End User Computing, and managed service partners to configure and manage processes around deployment, decommissioning, patching and updates, software packaging, backup and recovery, disaster recovery, monitoring, alerting, incident resolution, and cost management. Duties will include: Oversees IT related operations processes to meet service level agreements for service availability and performance Monitors execution of predefined standard operating procedures Identifies operational problems by observing and studying the functioning and performance of systems Provides operational management information by collecting, analyzing, and summarizing operating and engineering trends Oversees seamless process of implementation of new hardware, software, and maintenance releases housed internally or in the cloud Oversees development of patching schedules for infrastructure Implements governance processes as they pertain to Operations activities including reviews and change control procedures Identifies opportunities and coordinates on efforts to automate manual processes Suggests tools and relate implementation to engineering teams regarding cloud based services. Assess overall operational performance and recommend improvements Develop cost improvement proposals and coordinate on efforts to implement Develops operational solutions by defining, studying, estimating, and testing alternative approaches Support development of relevant IT policies and practices Ensure all technical procedures (SOP's, Configuration, run books) are documented and updated and are contributing to the maintenance of operational standards Ensures that Level 1/2 resource activities are properly accounted for and documented by the appropriate tower Evaluates best practices for maintenance and design including standard Change Management processes Coordinates change control into the production environment, assesses impact, and communicates with all stakeholders and Managed Service Provider Develops enhancements to business continuity (BC) and disaster recovery (DR) programs by delivering cost effective recovery solutions, developing specific disaster recovery tests and success criteria, and developing methods and procedures that meet business service level agreements Maintains safe and healthy work environment by following and enforcing standards and procedures and complying with legal regulations Protect enterprise information to maintain the level of information security risk acceptable to the enterprise in accordance with the security policy The lifestyle: This position is a full-time role based at our corporate office. Peabody offers flexible work policies, including hybrid office/home working arrangements and opportunity to finish at noon on Fridays. About you: BS Computer Science or related field 3+ year IT infrastructure expertise Infrastructure expertise in areas such as ITIL, servers, databases, storage, backup and recovery, package deployment, etc Working knowledge of Microsoft Azure cloud computing technologies and concepts Excellent verbal & written communication skills with the ability to communicate complex concepts at all levels including Executive Leadership, IT leadership, Line Manager, and Individual contributor Facilitates collaboration between stakeholders who have diverse objectives. Analyses, designs, plans, executes and evaluates work to time, cost and quality targets. Demonstrated resourcefulness in setting priorities and guiding investment in people, process and systems with the ability to think and act strategically and proactively. Advises on the available standards, methods, tools and applications relevant to own specialism and can make appropriate choices from alternatives. Maintains an awareness of developments in the industry. Takes initiative to keep skills up to date. Mentors colleagues. Ability to quantify risks in IT solutions and communicate to other executives how to manage that risk Proactively ensures security is appropriately addressed within their area by self and others. Strong verbal and written communication Excellent analytical and problem-solving skills Physical Requirements: Must have the ability to perform office-related tasks which may include prolonged sitting or standing Must have the ability to move from place to place within an office environment Must be able to use a computer Must have the ability to communicate effectively Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers About Peabody: Peabody was founded in 1883 and has grown to be a leading pure-play coal company serving power and steel customer in more than 25 countries on six continents. The company offers significant scale, high-quality assets, and diversity in geography and products. Peabody employs over 4,000 people and have 18 operations in the United States and Australia. Our employees are guided by seven core values: safety, customer focus, leadership, people, excellence, integrity and sustainability. EEO Disclaimer: Peabody Energy is an Equal Opportunity Employer. Peabody is a globally diverse company which offers an inclusive work environment to engage, recognize and develop employees. The company values the power of inclusion and diversity as a competitive advantage and is committed to increasing the number of diverse employees throughout its operations. We welcome applications from all diversity groups to assist us in honoring our commitment. Apply to Peabody today and grow your career with us. For more information, visit https://www.peabodyenergy.com/Work-With-Us or click apply now. Please apply directly as submissions from recruitment agencies will not be considered without prior approval. All applications will be treated as highly confidential and will not be disclosed beyond HR and the hiring manager. Nearest Major Market: St Louis Job Segment: Cloud, Operations Manager, Testing, Sustainability, Computer Science, Technology, Operations, Energy

Keywords: Peabody Energy, St. Louis , IT Infrastructure Operations Analyst, Professions , Saint Louis, Missouri