Change Control Analyst

Company: EDWARD JONES
Location: Saint Louis
Posted on: May 15, 2022

Job Description:

At Edward Jones, we help clients achieve their serious, long-term financial goals by understanding their needs and implementing tailored solutions. To ensure a personal client experience, we have located our 15,000+ branch offices where our more than 7 million clients live and work.

In a typical branch office, a financial advisor meets with clients and receives branch office support, so they can focus on building deep relationships with clients. Headquarters associates in St. Louis, Tempe and Mississauga provide support and expertise to help U.S. and Canada branch teams deliver an ideal client experience. We continue to grow to meet the needs of long-term individual investors.As a Change Control Analyst, you will be responsible for:

• Being a point of contact in coordinating all levels of change within the enterprise
• Performing change reviews with implementers and stakeholders to ensure adherence to policy
• Coordinate and conduct meetings with the Change advisory board (CAB) to discuss higher risk changes
• Reviewing and analyzing change metrics and reporting metrics to leadership
• Monitoring effectiveness of processes and driving improvements
• Monitoring and maintaining the functionality of change management systems and applications
• Developing and maintaining procedural documentation
• Training stakeholders in change policies, processes, and procedures
• Analyzing data, predicting trends and themes
• Audit the completeness and accuracy of all changes using the ServiceNow Platform
• Proactively detect and prevent conflicts in changing schedules
• Collaborating with subject matter experts to refine processes and procedures to deliver and maintain service more efficientlyEnsuring change metrics reflect accurate information and are completePosition Requirements :
  
  • Bachelor's degree in Computer Science, IT, MIS, or related field; or equivalent work experience.
  • 5 years of experience with change management or other ITIL role (problem management, event incident management, incident management, application production support)
  • Experience with the following Microsoft tools - Microsoft Excel, SharePoint, Microsoft Project, Visio
  • 5+ years of broad technical experience with proven expertise in a majority of the following areas: servers, networks, hardware, operating systems (Windows, Linux, Kubernetes), virtualization software, middleware, and related base build infrastructure and software.
    Preferred Qualifications
    
    • Excellent problem detection and determination skills in multiple functional infrastructure/application areas
    • Proven organizational skills to successfully lead and influence cross-functional teams without a direct line of authority
    • Proven ability to identify opportunities for improvement to procedures, and processes, enabling greater availability & capability
    • Strong written and verbal communication skills with experience creating, championing and maintaining processes, procedures, and policies
    • Experience working in the financial services industry or other similar, highly regulated environment
    • ITIL Foundations certification is a plus
    • Experience working in the ServiceNow Platform
      
      • 2021 FORTUNE 100 Best Companies to Work For - By Great Place to Work - and FORTUNE Magazine - Edward Jones was named No. 20 on the list.
        • From FORTUNE -2021 FORTUNE Media IP Limited. All rights reserved. Used under license. FORTUNE and FORTUNE 100 Best Companies to Work For are registered trademarks of Fortune Media IP Limited and are used under license. FORTUNE and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Edward Jones Investments.
        • 2021 Corporate Equality Index - Edward Jones joins the ranks of 767 major U.S. businesses that received top marks in the Foundation's 19th annual scorecard on LGBTQ workplace equality.
          • From The Human Rights Campaign. All Rights Reserved
          • 2021 Training Top 100 list - Edward Jones ranked No. 19, up six spots from last year in its 21st consecutive year on this prestigious list.
          • J.D. Power, 2021 - Edward Jones has ranked "highest in Employee Advisor Satisfaction among Financial Investment Firms" in the J.D. Power 2021 U.S. Financial Advisor Satisfaction Study.
            • Edward Jones received the highest score among employee advisors in the J.D. Power 2007,2008, 2010, 2012-2015, 2017-2021 Financial Advisor Satisfaction Studies of employee advisors' satisfaction among those who are employed by an investment services firm. Visit jdpower.com/awards for more information.Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.At Edward Jones, we value and respect our associates and their contributions, and we recognize individual efforts through a rewards program that promotes a long-term career, financial security and well-being. Visit our career site to learn more about our total compensation approach, which in addition to base salary, typically includes benefits, bonuses and profit sharing. The salary range for this role is based on national data and actual pay is based on skills, experience, education, and other relevant factors for a potential new associate:
              Salary: $76798 - $130764
              Category: Headquarters

Keywords: EDWARD JONES, St. Louis , Change Control Analyst, Professions , Saint Louis, Missouri