Functional Architect/Business Analyst - ServiceNow or Zendesk

Company: Accenture
Location: Saint Louis
Posted on: January 16, 2022

Job Description:

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 537,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at -.In today's business environment, growth isn't just about building value-it's fundamental to long-term business survival. So how do organizations sustain themselves? The key is a new operating model-one that's anchored around the customer and propelled by intelligence to deliver exceptional experiences across the enterprise at speed and at scale. You will deliver breakthrough business outcomes for clients-by harnessing talent, data and intelligence to revolutionize their operating models.Operations is one of four services that make up one Accenture -the others are Strategy and Consulting, Interactive and Technology.The HR Functional/Business Analyst Architect is responsible for defining technical requirements and designs the solution for BPS mobilization projects. The responsible Functional Architect will work closely with our clients, the vendor team, and be part of our delivery teams in developing robust, scalable, and flexible solutions for various customers.Key Responsibilities:Experienced Business Analyst with Talent and HR knowledge.Working with other experienced BAs in context of an Agile Scrum delivery modelUnderstand existing application functionality, including business process context and business goalsUnderstand and document business goals and desired processes for To Be functionalityCreate user scenario documents, facilitate sponsor Product Owner review and approval of the same.Support development and test team in understanding requirements, scenarios and Done CriteriaReview Test Conditions to ensure alignment with scenarios and business requirementsAssist with product demonstrations to Product owner and stakeholders especially configuring scenarios to demoMaintain functional documentation of the application, updating as new features and functions are added.Assist wherever feasible to help ensure smooth progress in developing an optimal solution for stakeholder needs, by facilitating communication and shared.Basic Qualifications:Minimum 3 years of ServiceNow or Zendesk configuration experienceMinimum 5 years of service delivery experience in a consulting, business operations, or Human Capital/HR, process and technology transformation programs.Preferred Qualifications:Ability to identify and assess complex problems for area of responsibility and create solutions in situations that require in depth analysis and knowledge of organizational objectives and driving complex technical implementation programs.Ability to interface with customers and internal teams via strong communication, presentation, and interpersonal skills.Strong professional presence with the ability to assist partners and clients in understanding technical issues in business language.Strong Analytical skills with the ability to quickly master new concepts and applications.Excellent organization time management and problem solving skills, comfortable in high pressure, deadline driven environments.Ability to work successfully both independently and in a team environment.As required by Colorado law under the Equal Pay for Equal Work Act,Accenture provides a reasonable range of minimum compensation for roles that may be hired in Colorado. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific office location. For the state of Colorado -only, the range of starting pay for this role is $62,640.00 to $143, 900.00 -and -information on benefits offered is here.COVID-19 UpdateThe safety and well-being of our candidates, our people and their families continues to be a top priority. Please be aware that Accenture roles in the US require all employees to be fully vaccinated as a condition of employment. Accenture will consider requests for medical or religious accommodation to this vaccination requirement during the recruiting process.What We Believe -We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment. -Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities.Read more hereEqual Employment Opportunity Statement - -Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, -religion, -or sexual orientation. -All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. - -Accenture is committed to providing veteran employment opportunities to our service men and women. -For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy StatementRequesting An Accommodation - -Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. - -If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an -emailor speak with your recruiter. - -Other Employment Statements - -Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. - - -Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. - -Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. - -The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. -SummaryLocation: IL - Chicago; MO - St. Louis; PA - Philadelphia; TX - Houston; IN - Indianapolis; KS - Overland Park; OH - Columbus; AZ - Phoenix; OH - Cleveland; MI - Detroit; NC - Raleigh; FL - Miami; MN - Minneapolis; CA - San Francisco; OH - Cincinnati; NY - New York; CO - Denver; CA - San Diego; CA - San Jose; CT - Hartford; CA - Sacramento; VA - Arlington; CA - Los Angeles; PA - Pittsburgh; FL - St. Petersburg; WI - Milwaukee; WA - Seattle; MA - Boston; NC - Charlotte; NJ - Florham Park; TX - Irving; GA - Atlanta; TX - AustinType: Full time

Keywords: Accenture, St. Louis , Functional Architect/Business Analyst - ServiceNow or Zendesk, Professions , Saint Louis, Missouri