Consultant, Customer Engagement (Remote)

Company: CrowdStrike
Location: Saint Louis
Posted on: May 6, 2021

Job Description:

At CrowdStrike we're on a mission - to stop breaches. Our groundbreaking technology, services delivery, and intelligence gathering together with our innovations in machine learning and behavioral-based detection, allow our customers to not only defend themselves, but do so in a future-proof manner. We've earned numerous honors and top rankings for our technology, organization and people - clearly confirming our industry leadership and our special culture driving it. We also offer flexible work arrangements to help our people manage their personal and professional lives in a way that works for them. So if you're ready to work on unrivaled technology where your desire to be part of a collaborative team is met with a laser-focused mission to stop breaches and protect people globally, let's talk. About the Role: * Do you have experience in cybersecurity and Incident Response along with the ability to communicate clearly about technical concepts with customers? * Do you have a desire to help clients prepare for an IR with CrowdStrike? * Do you enjoy building strategic relationships with customers, developing success plans and assisting with renewals? * Are you a true hybrid professional with customer acumen and a proven technical foundation? * Are you interested in business development, service delivery and process improvement? * A Consultant on our Customer Engagement Team within CrowdStrike Services is the key partner helping our valued customers achieve their strategic objectives and maximize the value of their relationship with CrowdStrike Services. A Customer Engagement Consultant serves as the liaison between the customer and the CrowdStrike Services ecosystem, helping accelerate and optimize value delivery to the customer. This is a remote position open to U.S. citizens located anywhere is the U.S. Typical Responsibilities: * Execute IR retainer onboarding, Retainer Check-Ins, IR readiness workshops and other customized CrowdStrike Services * Work with clients to build retainer utilization plans, scope engagements, schedule service delivery, and aid customers in achieving their objectives * Orchestrate overall relationships with key Services customers through onboarding, positioning services, ensuring renewal, and driving customer delight * Develop in-depth understanding of the customer strategies and initiatives and serve as a key advocate for CrowdStrike services to enhance customer success * Establish regular check in cadence with key customers to share thought leadership and industry trends, review current engagements and discuss future plans * Cement yourself as a trusted/strategic advisor with customers and drive continued value of our services and products * Advocate customer needs/issues cross-functionally within CrowdStrike and program-manage customer concerns * Maintain current functional and technical knowledge of the CrowdStrike Services and products What You'll Need: Successful candidates will have experience in one or more of the following areas: * 2-3 years experience providing cybersecurity and/or incident response consulting services * Experience with building and growing strategic relationships with client mid-level managers and executives * Experience in customer-facing project management with a keen eye toward customer service * Experience implementing information security programs within domains such as endpoint security, cloud security, network security, threat intelligence, or security operations centers * Demonstrated ability to excel in a fast-paced professional services environment and can balance competing priorities while still maintaining focus on details * Proven track record in technical and creative problem solving coupled with the analytical expertise to provide quick resolution to problems Additionally, all candidates must possess the following qualifications: * Excellent client management skills * Exceptional oral and written communication skills * Strong business acumen * Ability to foster a positive work environment and attitude * Ability to travel up to 25% of the time #LI-AC1 #LI-Remote Benefits of Working at CrowdStrike: * Market leader in compensation and equity awards * Competitive vacation policy * Comprehensive health benefits + 401k plan * Paid parental leave, including adoption * Flexible work environment * Wellness programs * Stocked fridges, coffee, soda, and lots of treats We are committed to building an inclusive culture of belonging that not only embraces the diversity of our people but also reflects the diversity of the communities in which we work and the customers we serve. We know that the happiest and highest performing teams include people with diverse perspectives and ways of solving problems so we strive to attract and retain talent from all backgrounds and create workplaces where everyone feels empowered to bring their full, authentic selves to work. CrowdStrike is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. CrowdStrike participates in the E-Verify program. Notice of E-Verify Participation Right to Work

Keywords: CrowdStrike, St. Louis , Consultant, Customer Engagement (Remote), Professions , Saint Louis, Missouri