Software Analyst

Company: Enterprise Holdings
Location: Saint Louis
Posted on: May 6, 2021

Job Description:

As a Software Analyst on the Odyssey Rental Operations IT Team, you will play an important role of supporting the production environment of the Odyssey ROPS application by monitoring service queues and meeting with stakeholders to identify functional disconnects or issues in production. You will work to identify root cause of issues that may require database scripting to resolve. You will validate changes made in the environment to confirm the results are in line with expectations. You will be working with internal IT partners, business teams, auditing teams, and other internal or external teams to identify and interpret concerns, needs, and requirements related to our applications that support our network of partners.Your daily activities will involve monitoring of production jobs, incidents, audits, reports, and system functional gaps to determine feasibility, identify options, and recommend solutions. You will design, produce, and execute SQLscripts in test environments to verify accuracy. You will document issues, recommend changes to meet requirements, and update JIRA and Incidents tickets with applied application enhancementsEvaluates business requests to determine feasibility, identify options, and recommend solutions for software development or enhancementsAssists with interpreting customer requirements into conceptual and logical design specificationsMay assist with the coordination of requirements gathering, as required by functional areaReviews design specifications to validate requirements have been metWorks with business sponsors to obtain approval on requirements, as neededAssists with identifying the root cause and conducting the initial investigation of problemsTroubleshoots basic application issues to ensure the proper functioning of components; responds appropriately and resolves issuesDocuments application issues within the problem management system with clear, concise and accurate informationValidates that new software releases are production ready and provides documentation to end usersAssists with task automation and process improvements, as directedMaintains established service level agreements to meet customer expectations and quality standardsProtects our customers, our employees, and our brands by incorporating security and compliance in all decisions and daily job responsibilities; follows security policies and proceduresEqual Opportunity Employer/Disability/Veterans

Keywords: Enterprise Holdings, St. Louis , Software Analyst, Professions , Saint Louis, Missouri