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Operations Analyst II

Company: SPECTRUM
Location: Saint Louis
Posted on: April 10, 2021

Job Description:

JOB SUMMARY Responsible for process, training and communication. Manage intakes, requests and make process updates. Develop small scale training and deliver these courses in person or via webex. Deliver new hire curriculum to new employees. MAJOR DUTIES AND RESPONSIBILITIES Actively and consistently support all efforts to simplify and enhance the customer experience Perform analysis, trending and communication of key performance indicators and business initiatives Monitor and review projects/intakes to ensure the requests of the business are being met in a timely fashion. Make recommendations based on data for process improvement and strategic business decision making Create company-wide benchmark reports and interprets results in order to improve overall operations Create reports and data driven presentations with impact - identifies trends and occurrences in data and translates findings into various mediums including text, charts, graphs, displays, tables Investigate and perform root cause analysis of complex nature Compile Executive level reporting as required Individual will work with various call centers and cross-functional departments Perform other duties as requested by supervisor REQUIRED QUALIFICATIONS Skills/Abilities and Knowledge Ability to communicate orally and in writing in a clear and straightforward manner Ability to analyze key performance indicators/metrics Ability to manage multiple projects Ability to prioritize and organize effectively Ability to make decisions and solve problems while working under pressure Ability to maintain confidentiality Ability to use personal computer and software applications (i.e. MS Office, Visio, etc.) Proficiency in data analysis, report creation Knowledge of general accounting and billing procedures Knowledge of call center metrics and key performance indicators preferred Knowledge of cable television products and services preferred Knowledge of cable billing systems preferred Vision ability close vision, peripheral vision, and ability to adjust focus Education Bachelor's Degree in Business, Statistics, Math, Economics or related field, equivalent training, education and experience Related Work Experience Number Of Years Quantitative Analysis experience 2+ WORKING CONDITIONS Office environment For more information on Spectrums benefits, please click here () .

Keywords: SPECTRUM, St. Louis , Operations Analyst II, Professions , Saint Louis, Missouri

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