Digital Governance & Support Consultant

Company: Wells Fargo
Location: Saint Louis
Posted on: April 10, 2021

Job Description:

Job DescriptionImportant Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as 'Personal Cell' or 'Cellular' in the contact information of your application.At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.Wealth & Investment Management, or WIM, is one of the United States' leading providers of financial and investment services. WIM provides a full range of personalized wealth management, investment, and retirement products and services to meet clients' unique needs and help them achieve financial goals. Our mission is to help clients pursue their financial goals with confidence. We accomplish this by:* Building enduring client relationships through sound, thoughtful, and objective advice* Developing individualized plans for clients to help meet their financial objectives* Helping clients build, manage, preserve, and transition their financial resources and wealthWIM serves clients through the following businesses:* Wells Fargo Private Bank serves high-net-worth individuals and families.* Abbot Downing serves ultra-high-net-worth individuals and families.* Wells Fargo Advisors provides investment advice and guidance to clients through more than 13,200 full-service financial advisors and referrals from more than 5,450 licensed bankers.* Wells Fargo Asset Management brings together a strategic balance of investment capabilities to serve the investment needs of institutions, financial advisors, and individuals worldwide.Through Wells Fargo Private Bank and Abbot Downing, WIM is also a leading provider of trust, investment, and fiduciary services, including personal trust services and a number of specialized wealth services designed to meet the diverse needs of high-net-worth clients.Reporting to the Head of Intranet & Digital Experience for Wealth & Investment Management (WIM), this position will focus on providing internal websites, digital work tools, governance management, and support to the WIM businesses. Daily activities include delivering on partner requests across the WIM businesses, delivering on strategic governance plans, managing governance reports and remediation, support to developing business strategies and roadmaps, documenting business needs, research and analysis, common and custom solutions delivery, and support related consultation. This position can be located in Minneapolis, MN, Charlotte, NC, or St. Louis, MO and does not offer relocation. Specific responsibilities include:* Deliver strategic models for defining, delivering and managing support to the digital services and solutions we provide* Evaluate everyday support and provide recommendations on ways to improve processes for simpler, faster, better results, including the ways emerging digital tools can be effective* Define, deliver and maintain all aspects of governance plans, documentation and reporting needs* Manage request queues and provide responses to business partners or route issues for appropriate resolution* Deliver new sites or solutions in accordance with the WIM intranet site build standards and processes* Provide training and consultation to business partners so they can be successful managing sites and content* Manage or maintain digital solutions and intranet utilities i.e. home pages, navigation, search or web templates* Elicit business needs from partners and translate the needs into documented business requirements* Perform information gathering, research and analysis using a variety of techniques in order to help establish strategies, better understand users or processes, and resolve business problems* Lead and contribute to projects, complex initiatives and/or digital implementationsRequired Qualifications* 5+ years of experience in one or a combination of the following: digital customer experience, digital product/program management, digital platforms, or digital consulting demonstrated through work or military experienceDesired Qualifications* Experience developing partnerships and collaborating with other business and functional areas* Ability to manage information governance policies and procedures* Ability to analyze business requirements and transform those requirements into business rules* Ability to identify key issues, involve affected parties, design solutions, obtain buy-in, and communicate effectively through resolution* Experience in product management, business analysis, marketing, operations and/or strategic/consulting in a consumer oriented, technology dependent environment, in financial services or related industriesOther Desired Qualifications* A BS/BA degree or higher* Experience with content strategy, information architecture and web usability concepts* Experience building and managing sites using Microsoft SharePoint versions 2016 and Office 365* Experience using HTML and high level understanding of CSS* Experience with defining and documenting business requirements using waterfall and agile methodologies* Experience developing and delivering training and support to end-users and business partnersJob Expectations* Ability to work nights, weekends, and/or holidays as needed or scheduledDisclaimerAll offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.Relevant military experience is considered for veterans and transitioning service men and women.Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.Benefits SummaryBenefitsVisit https://www.wellsfargo.com/about/careers/benefits--for benefits information.

Keywords: Wells Fargo, St. Louis , Digital Governance & Support Consultant, Professions , Saint Louis, Missouri