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Business Support Functional Consultant - Third Party Program Process Design

Company: Wells Fargo
Location: Saint Louis
Posted on: April 10, 2021

Job Description:

Job DescriptionImportant Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as 'Personal Cell' or 'Cellular' in the contact information of your application.At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.The Chief Operating Office (COO) is responsible for delivering a more consistent approach to business operations across Wells Fargo, strengthening the company's risk and control infrastructure, and delivering effective and efficient enterprise services to employees and customers.The COO group includes the head of Operations, who is jointly responsible for line of business operations with each of the five LOB CEOs. Operations functions include contact center operations, client servicing support, money movements within our businesses, lending operations, and other functions.The COO group also includes a number of teams dedicated to strengthening Wells Fargo's risk and control infrastructure. These include the Control Executive team; Regulatory and Policy Affairs; Enterprise Customer Excellence; Sales Practices Oversight and Management; and Strategic Execution and Operations.The Chief Administrative Office, encompassing the Corporate Properties Group; Corporate Security; Enterprise Business Resiliency; Strategic Programs and Process Improvement; Enterprise Change Management; Supply Chain Management; and Data Management and Insights, delivers important services for our employees and customers.This Third Party Program (TPP) position is a key and critical role within the Program Design team. This role will provide lead support to the Third Party Program Issues Management team for regulatory, audit, and issue management matters involving the third party risk function. This includes TPP-owned and TPP-involved regulatory enforcement actions. This role will also support Issues Management team in the development of responses to regulatory and audit concerns and matters across the enterprise by providing thought leadership on Third Party Program requirements design and processes and ensuring that the enterprise speaks with one consistent voice on third party-related audit and regulatory matters. This position on the Third Party Program (TPP) Design team will also provide oversight into the development of program requirements, methodologies, and procedures in response to emerging risks, remediation expectations, and regulatory matters. Key focus will be on designing program solutions that are effective from a risk management standpoint, efficient from a process and automation standpoint, and sustainable from an execution standpoint. * Emerging risks include risks that are known to some degree but have not fully materialized and will include: understanding the changing threat landscapes and self- identification of new issues and potential impacts with outsourcing services to third parties. * Remediation matters include but are not limited to: Internal Audit findings, Independent Risk Management issues/deficiencies/gaps, corrective actions development, required changes to align to new corporate policy expectations. * Regulatory matters include but are not limited to: enforcement action development and response, program alignment to supervisory guidance and expectations, advanced preparation activities for upcoming regulator exams, coordination of regulatory examinations Specific responsibilities of this position include but are not limited to:* Maintaining partnerships and serving as the primary Third Party Program liaison for front line and risk type programs such Information Security and Data Management* Performing analysis required to address root cause(s) of third party-related concerns or deficiencies* Driving and coordinating information sharing and response strategy development with Issues Management* Developing Third Party Program management responses to issues including, specific remediation tasks and timelines* Ensuring progress of resulting action plans and providing associated status updates and reporting* Proactively identifying obstacles and challenges and recommending solutions to overcome them* Updating TPP program materials - including stakeholder reviews and incorporating feedback - to reflect changes* Documenting change requests and Business Requirements Documents (BRDs) for TRIMS system changes required to support program enhancements, and participate in development activities through to implementation* Developing communication and training updatesRequired Qualifications* 10+ years of experience in one or a combination of the following: business support, project management, implementation, business operations or strategic planning in financial services* 5+ years of leadership experience* 5+ years of third party risk management experience* 2+ years of experience with Issue ManagementDesired Qualifications* 5+ years of process engineering experience* Ability to take initiative and work independently with minimal supervision in a structured environment* Virtual leadership experience with ability to effectively drive results, provide feedback/direction, and manage and build relationships with leaders and team members in a geographically dispersed team environment* Experience building partnerships and consulting effectively with leadership* Excellent verbal, written, and interpersonal communication skills* Ability to prepare and present senior level communicationsOther Desired Qualifications* Strong knowledge of operational and compliance risks associated with third-party risk management programs* Proven knowledge of operational risk, business operations, and processes and systems controls across a variety of complex financial services related businesses* Experience in building/designing a control infrastructure through policies, procedures, guidance documents, and training development* Deep understanding of a wide spectrum of operational risk and control areas* Knowledge of regulatory laws/guidance and/or compliance experience working on high-visibility strategic initiatives and/or regulatory programs/projects* Proven ability to produce and publish clear and concise reports. Experience presenting material to senior levels of management* Proven accomplishments with large scale change and cost savings efforts.Job Expectations* Ability to travel up to 10% of the timeStreet AddressIA-Des Moines: 800 Walnut St - Des Moines, IAAZ-Chandler: 2600 S Price Rd - Chandler, AZMN-Minneapolis: 550 South 4th St - Minneapolis, MNNC-Charlotte: 11625 N Community House Road - Charlotte, NCNC-Charlotte: 301 S Tryon St - Charlotte, NCMO-Saint Louis: 1 N Jefferson Ave - Saint Louis, MODisclaimerAll offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.Relevant military experience is considered for veterans and transitioning service men and women.Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.Benefits SummaryBenefitsVisit https://www.wellsfargo.com/about/careers/benefits--for benefits information.

Keywords: Wells Fargo, St. Louis , Business Support Functional Consultant - Third Party Program Process Design, Professions , Saint Louis, Missouri

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