Clinical Consultant Perf Sol

Company: Mercy
Location: Saint Louis
Posted on: February 25, 2021

Job Description:

We're a Little Different-Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service. At Mercy, we believe in careers that match the unique gifts of unique individuals - careers that not only make the most of your skills and talents, but also your heart. Join us and discover why Modern Healthcare Magazine named us in its -Top 100 Places to Work.-Overview:-The Clinical Consultant Performance Solutions is responsible leveraging their clinical experience (based in Nursing, Operating Room, a Clinical Procedural Environment or other clinical area) to align with their peers and operational counterparts to identify, design and implement creative solutions in the clinical space, leveraging current technology to address workflow and business needs, driving efficiency, clinical excellence and expense reduction throughout Mercy. This position will assist with and may lead projects in the clinical space, drive system builds, execute solution creation and development, facilitate workflow optimization, coordinate process training and resource allocation in the execution of solution deployment. This role provides recommendations in support of impact assessment, change management, and clinical workflow transformation. When systems have stabilized, this role will work with end-users to optimize the use of the system and ensure that Mercy is achieving the maximum value of the system as well as helping to improve and enrich the Mercy experience for caregivers and patients.-The Clinical Consultant Performance Solutions will work with key stakeholders and process owners to ensure workflow, processes and tools are appropriately used and consistently applied, assist in identifying potential tool gaps and areas for improvement, implementing best practices, fostering industry standards, and working with clinical leaders to continuously find ways to optimize.-Synergy of Operations and Technology - Utilize clinical experience, process/workflow comprehension, reporting tools, industry best practice and a deep understanding of current and future technology to assist clinical leaders in maximizing and leveraging their tools and process in a way that will lead to the most efficient, clinically sound and cost effective operation. This includes:

• Understanding the underlying principles which a technology is based and operates.
• Possessing hands-on experience and expertise with all available reporting tools as they relate to the business area being supported.
• Being comfortable and understanding process optimization and Lean principles.
• Collaborate with clinical leaders/operational partners to improve the application and use of technology by resolving gaps to optimize and streamline clinical workflows.
• Work with business owners/clinical leaders and software developers to conceptualize, design, develop, test and implement industry unique/cutting edge solutions to resolve complex issues.-Project/Portfolio Management - Utilize project management principles to manage projects and resources with various, and often conflicting priorities, through well executed communication, timely progress updates and appropriate stakeholder management, which includes:
  • Understanding and appropriately utilizing project management to coordinate effective resource allocation and deployment, facilitate project task visibility and complete projects in a timely fashion with a high level customer satisfaction.
  • Managing leadership and customer expectations through the establishment of regular and informative communications to ensure project success and agreed upon outcomes.-Communication/Customer Service - Utilize exceptional customer service skills to work with business leaders and process owners to ensure application/tools are being optimally used and are meeting the needs of an ever changing landscape; which includes:
    • Manage customers in a professional manner and remaining ever cognizant of the voice of the customer.
    • Assisting operations in identifying potential tool gaps or areas for improvement,
    • Develop mutually agreed upon enterprise data standards and data management processes.-Tier 3 Application Support - Provide tier 3 application and operational support for all deployed or supported systems and working to ensure understanding of the tools deployed is optimal.
      • Go-live and initial Post Go-live day to day support of the application until stable state is realized.
      • Set up monitoring and sustainability guidelines that ensure tools are being used in accordance with their business purpose.
      • Recommending upgrades or new technology solutions as appropriate.
      • Working directly with application support resources to resolve tier 3 user calls and system issues as engaged.
      • Performing integration testing as needed on MMIS software prior to the upgrade of newer versions as well as coordinating those findings and reporting them back to software vendor.
      • Consult on the development of written procedures and processes for effective troubleshooting and communicates to users as appropriate.
      • Effectively troubleshooting and follow issues through to resolution with customers, vendors, IT staff and other staff as appropriate.-Clinical Integration/Operationalization - Provide clinical leadership, process owners, and fellow clinicians education, as needed, in support of new solution deployment, which includes:
        • Familiar with Clinical Processes and functions based on experience as a clinician serving on the front line areas of Nursing, Operating Room, Procedural Areas or any other clinical area.
        • Developing and maintaining up-to-date educational plan for all new solution deployments.
        • Travel within Mercy or to Commercial sites as needed to troubleshoot, educate, or gather information in support of identified project/initiative goals.
        • Coordinate with TDO/Education resources to conduct clinically relevant training as needed for clinicians and front line end users.-Commercialization - Support Mercy's commercialization efforts in the development of products and solutions that will be mutually beneficial to Mercy and its commercial clients
          • Leverage knowledge gained through Mercy to craft solutions that can be commercially viable and configurable to the industry
          • Communicate industry best practice/successes outside Mercy as needed, which may include sharing those insights at industry forums as Mercy's representativeQualifications:
            • PREFERRED
            • Master's degree in Nursing, Clinical or Business
            • 4 years of Clinical/Operational Experience with high exposure in the clinical setting or a patient facing area
            • Experience optimizing or improving processes through tools
            • Experience in EHR, EPIC, TECSYS, Lawson, Optiflex or any other ERP, Scanning or Point of Consumption tools-We Offer Great Benefits:Day-one comprehensive health, vision and dental coverage, PTO, tuition reimbursement and employer-matched retirement funds are just a few of the great benefits offered to eligible co-workers, including those working 48 hours or more per pay period!-We're bringing to life a healing ministry through compassionate care.At Mercy, our supportive community will be behind you every step of your day, especially the tough ones. You will have opportunities to pioneer new models of care and transform the health care experience through advanced technology and innovative procedures. We're expanding to help our communities grow. Join us and be a part of it all.What Makes You a Good Match for Mercy? Compassion and professionalism go hand-in-hand with us. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We're also collaborative and unafraid to do a little extra to deliver excellent care - that's just part of our commitment. If that sounds like a good fit for you, we encourage you to apply.-
              Mercy has determined this is a safety-sensitive position. -The ability to work in a constant state of alertness and in a safe manner is an essential function of this job.

Keywords: Mercy, St. Louis , Clinical Consultant Perf Sol, Professions , Saint Louis, Missouri