Help Desk Analyst II

Company: Robert Half
Location: Saint Louis
Posted on: January 13, 2021

Job Description:

Ref ID: 02430-0011635674Classification: Help Desk Analyst IICompensation: $19.00 to $22.00 hourlyIf you're a Help Desk Analyst candidate, consider this Robert Half Technology opportunity. This is a position for someone who has a can-do attitude and who is looking to be part of a highly motivated team. We need a Service Desk Analyst who can represent the Service Desk by liaising with 2nd and 3rd level teams to help transition new and changing services. This includes creating knowledge articles and arranging training for other Service Desk Analysts when needed. This job requires you to handle complex end-user support issues and provide support to team members by focusing and restoring service to the end users. We also need the chosen candidate for the Help Desk Analyst position to know how the role relates to IT projects and IT Service Management initiatives. If you understand Incident, Problem, Change Management and other processes, you will have an edge over the competition. We also need the chosen candidate for this position to know how these processes work together to provide superior support and high availability of our business. There is a chance that you could cover alternative shifts when needed. If you are a self-confident, motivated person with a strong work ethic and excellent communication skills - and you enjoy a fast-paced team-driven environment - we invite you to apply. This is a short-term temporary opportunity. Located in Saint Louis, Missouri, this Help Desk Analyst II role will be a short-term temporary opening.How you will make an impact- Meet and exceed SLA standards: Close tickets in a timely manner, while upholding customer service standards- It is important for this job to facilitate user account management by handling onboarding, change and departure processes- Troubleshoot end user issues: Provide root-cause analysis on various web and mobile applications; handle escalated tickets relating to server/network related issues- Maintain hardware and peripherals: Responsible for upgrading and replacing computer parts; handle documentation and asset inventory- Understand and utilize ITIL processes (Incident, Problem, Change, etc.) and how they are used in a corporate environment- Provide guidance to Tier 1 support and team members- Understand concepts related to networks, servers, PCs, databases, proprietary systems, etc.Job Requirements:- Allworx experience - Candidates who have technical skills to serve as escalation point for handling incidents and service requests related to application, operating system and other service related problems will be preferred - If you have ITIL certification, you are strongly encouraged to apply - Excellent communication and organizational skills - Eager problem-solver who listens for customer cues and actively resolves problems with grace and integrity - One or more programming or scripting language skills required - Ability to multitask and meet deadlines - 3+ years' of experience supporting desktop/server operating systems and technologies such as Active Directory, DNS, Exchange and VMware - This position will be the best fit for a candidate with a combination of superior customer service skills and technical aptitude - Adept at analyzing complex business problems, proposing effective solutions and understanding and applying business vision and direction - Ability to work independently with minimal oversightRobert Half Technology matches IT professionals with remote or on-site jobs on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities.Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches you with jobs.When you work with us, you're working with the best. Robert Half has been recognized as one of FORTUNE's "Most Admired Companies" every year since 1998 and was named to Forbes' inaugural list of America's Best Temporary Staffing Firms.Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.-- 2020 Robert Half Technology. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (www.roberthalf.com/terms-of-use).

Keywords: Robert Half, St. Louis , Help Desk Analyst II, Professions , Saint Louis, Missouri