Help Desk Analyst II
Company: Robert Half
Location: Saint Louis
Posted on: January 13, 2021
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Job Description:
Ref ID: 02430-0011635674Classification: Help Desk Analyst
IICompensation: $19.00 to $22.00 hourlyIf you're a Help Desk
Analyst candidate, consider this Robert Half Technology
opportunity. This is a position for someone who has a can-do
attitude and who is looking to be part of a highly motivated team.
We need a Service Desk Analyst who can represent the Service Desk
by liaising with 2nd and 3rd level teams to help transition new and
changing services. This includes creating knowledge articles and
arranging training for other Service Desk Analysts when needed.
This job requires you to handle complex end-user support issues and
provide support to team members by focusing and restoring service
to the end users. We also need the chosen candidate for the Help
Desk Analyst position to know how the role relates to IT projects
and IT Service Management initiatives. If you understand Incident,
Problem, Change Management and other processes, you will have an
edge over the competition. We also need the chosen candidate for
this position to know how these processes work together to provide
superior support and high availability of our business. There is a
chance that you could cover alternative shifts when needed. If you
are a self-confident, motivated person with a strong work ethic and
excellent communication skills - and you enjoy a fast-paced
team-driven environment - we invite you to apply. This is a
short-term temporary opportunity. Located in Saint Louis, Missouri,
this Help Desk Analyst II role will be a short-term temporary
opening.How you will make an impact- Meet and exceed SLA standards:
Close tickets in a timely manner, while upholding customer service
standards- It is important for this job to facilitate user account
management by handling onboarding, change and departure processes-
Troubleshoot end user issues: Provide root-cause analysis on
various web and mobile applications; handle escalated tickets
relating to server/network related issues- Maintain hardware and
peripherals: Responsible for upgrading and replacing computer
parts; handle documentation and asset inventory- Understand and
utilize ITIL processes (Incident, Problem, Change, etc.) and how
they are used in a corporate environment- Provide guidance to Tier
1 support and team members- Understand concepts related to
networks, servers, PCs, databases, proprietary systems, etc.Job
Requirements:- Allworx experience - Candidates who have technical
skills to serve as escalation point for handling incidents and
service requests related to application, operating system and other
service related problems will be preferred - If you have ITIL
certification, you are strongly encouraged to apply - Excellent
communication and organizational skills - Eager problem-solver who
listens for customer cues and actively resolves problems with grace
and integrity - One or more programming or scripting language
skills required - Ability to multitask and meet deadlines - 3+
years' of experience supporting desktop/server operating systems
and technologies such as Active Directory, DNS, Exchange and VMware
- This position will be the best fit for a candidate with a
combination of superior customer service skills and technical
aptitude - Adept at analyzing complex business problems, proposing
effective solutions and understanding and applying business vision
and direction - Ability to work independently with minimal
oversightRobert Half Technology matches IT professionals with
remote or on-site jobs on a temporary, project or full-time basis.
From roles in software and applications to IT infrastructure and
operations, we provide you unparalleled access to exciting career
opportunities.Our experienced staffing professionals can promote
you to employers and advocate on your behalf. We provide access to
top jobs, competitive compensation and benefits, and free online
training. For more opportunities, get the Robert Half app and
receive instant notifications when our AI matches you with
jobs.When you work with us, you're working with the best. Robert
Half has been recognized as one of FORTUNE's "Most Admired
Companies" every year since 1998 and was named to Forbes' inaugural
list of America's Best Temporary Staffing Firms.Questions? Call
your local office at 1.888.490.4429. All applicants applying for
U.S. job openings must be authorized to work in the United States.
Benefits are available to temporary professionals. Visit
https://roberthalf.gobenefits.net/ for more information.-- 2020
Robert Half Technology. An Equal Opportunity Employer.
M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing
to Robert Half's Terms of Use
(www.roberthalf.com/terms-of-use).
Keywords: Robert Half, St. Louis , Help Desk Analyst II, Professions , Saint Louis, Missouri
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