StLouisRecruiter Since 2001
the smart solution for St. Louis jobs

Business Analyst-Cust Ops

Company: Spectrum
Location: Saint Louis
Posted on: September 16, 2020

Job Description:

JOB SUMMARY
The Business Analyst serves as a liaison between the business community and the IT organization and/or vendors in order to provide technical solutions to meet user needs. Possesses expertise in the business unit(s) supported as well as an understanding of the IT organization s systems and capabilities. Provides complex analysis services, translating user needs into detailed specifications to allow Information Technology Department to deliver an appropriate solution. Works independently with minimal supervision.


MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience.

Analyze business partner s operations to understand strengths and weaknesses in order to determine opportunities to automate processes and functions.

Assist in business process redesign and documentation as needed for new technology.

Translate high-level business requirements into functional specifications for the IT organization and/or vendors. Manage changes to such specifications.

Negotiate agreements and commitments by facilitating communication between business unit(s) and IT and/or vendors from initial requirements to final implementation.

Work with business partners within one business function to align technology solutions within business strategies.

Assist Project Managers in development of project plans and use associated project planning tools as needed.

Conduct feasibility studies to assess cost/benefit, efficiency and technical viability of solutions to business problems.

Analyze business processes, functions, and procedures to determine most effective business systems software to meet the needs of the organization.

Establish specifications and objectives based on business requirements and cost effectiveness; provide recommendations to management personnel.

Collaborate with management in systems development and design.

Develop test plans and coordinate software testing.

Perform other duties as assigned.


REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge

  • Ability to read, write, speak and understand English
  • Working knowledge of cable television operations, processes and billing systems
  • Excellent interpersonal skills and ability to present performance feedback effectively
  • Excellent presentation skills with small- to medium-sized groups
  • Strong analytical ability
  • Ability to work independentlyEducation
    Bachelor s degree in business administration, computer science or related field

    Related Work Experience
    Procedural documentation and project implementation experience
    Experience training supervisors in a call center environment


    PREFERRED QUALIFICATIONS
    Skills/Abilities and Knowledge
    Demonstrated project management and leadership abilities

    Related Work Experience
    5 years of call center/customer care operations management experience


    WORKING CONDITIONS
    Normal office conditions
    Associated topics: analyze, business, financial analytic, inspect, investment analytics, investment fund, legal, monitor, refinement, strategy

Keywords: Spectrum, St. Louis , Business Analyst-Cust Ops, Professions , Saint Louis, Missouri

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Professions Jobs


35G Imagery Analyst
Description: Job Description br br They say that a picture is worth a thousand words, and as an Imagery Analyst for the Army National Guard, those words could protect the lives of U.S. personnel in the field. (more...)
Company: Army National Guard
Location: Saint Louis
Posted on: 09/26/2020

OTR Dedicated Truck Drivers for Walmart Needed!
Description: WALMART TRANSPORTATION is Hiring OTR CDL-A Drivers. Walmart wants to help you find your place - a stress-free, flexible work environment where drivers are treated with respect. A place where a well-deserved (more...)
Company: Walmart
Location: Saint Louis
Posted on: 09/26/2020

CDL A Truck Drivers - Flatbed Drivers Get Home Weekends
Description: Now hiring flatbed drivers Flex dispatch and 27 line haul pay give you freedom to make
Company: P&S Transportation
Location: Saint Louis
Posted on: 09/26/2020


CDL-A Team Truck Driver: Dedicated
Description: Team Drivers: HUGE 30,000 Sign On Bonus/split with TONS of miles Your team can earn up to 175,000 - or much more Only 3 Months Experience Required Doubles Endorsement
Company: US Xpress
Location: Saint Louis
Posted on: 09/26/2020

Health and Benefits Specialist/Analyst
Description: Aon is looking for a Health and Benefits Specialist/Analyst br br As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions (more...)
Company: Aon
Location: Saint Louis
Posted on: 09/26/2020

Amazon Warehouse Worker
Description: br br br Seasonal Warehouse Team Members br br Shifts: br Overnight and Early Morning br br Location: br Edwardsville, IL br ul li 3077 Gateway Commerce Ctr Dr S----Edwardsville (more...)
Company: Amazon Workforce Staffing
Location: Saint Louis
Posted on: 09/26/2020

CDL A Truck Driver
Description: Now hiring flatbed drivers Flex dispatch and 27 line haul pay give you freedom to make
Company: P&S Transportation
Location: Saint Louis
Posted on: 09/26/2020

Logistics Specialist - St Louis
Description: About Us br br GKN Aerospace is the world s leading multi-technology tier 1 aerospace supplier. With 50 manufacturing locations in 15 countries, we serve over 90 of the world s aircraft and engine (more...)
Company: GKN Aerospace Inc
Location: Saint Louis
Posted on: 09/26/2020

Amazon Warehouse Worker - Full-Time
Description: Job Description: 10 10 Seasonal Warehouse Team Members Shifts: Overnight and Early Morning Location: Edwardsville, IL 3077 Gateway Commerce Ctr Dr S Edwardsville IL 62025 Granite City, IL Granite (more...)
Company: Amazon Workforce Staffing
Location: Saint Louis
Posted on: 09/26/2020

Amazon Warehouse Worker - Seasonal, Full-TIme
Description: Job Description: 10 10 Seasonal Warehouse Team Members Shifts: Overnight and Early Morning Location: Edwardsville, IL 3077 Gateway Commerce Ctr Dr S Edwardsville IL 62025 Granite City, IL Granite (more...)
Company: Amazon Workforce Staffing
Location: Saint Louis
Posted on: 09/26/2020

Log In or Create An Account

Get the latest Missouri jobs by following @recnetMO on Twitter!

St. Louis RSS job feeds