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Jr Help Desk Technician

Company: Concero
Location: Saint Louis
Posted on: January 17, 2020

Job Description:

Responsibilities Help desk support for nationwide hospitality industry clients Technical support for on-site technicians and installers Maintain detailed logs of problems and resolutions to update knowledge base Communication with clients regarding ticket status Processes and procedures constantly evaluated and adjusted to best meet the customer's needs - Personal Attributes Effective communication and organizational skills Exhibit excellent customer service skills Critical thinking and problem solving skills Applicants must work well in a team environment Comfortable in a high-paced environment - Experience Knowledge of various Microsoft Operating Systems Computer hardware repair knowledge Familiar with network configurations and connectivity issues Remote connectivity applications Phone support skills Point of Sale knowledge a plus - Requirements Schedule flexibility to meet customer needs Valid driver's license Pre-employment drug screening -

Keywords: Concero, St. Louis , Jr Help Desk Technician, Professions , Saint Louis, Missouri

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