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Device Support Specialist

Company: CLAYCO, INC.
Location: Saint Louis
Posted on: November 11, 2019

Job Description:

About Us Clayco is a full-service, turnkey real estate development, master planning, architecture, engineering and construction firm that safely delivers clients across North America the highest quality solutions on time, on budget, and above and beyond expectations. With $2.6 billion in revenue for 2018, Clayco specializes in the "art and science of building," providing fast track, efficient solutions for industrial, commercial, institutional and residential related building projects.
Why Clayco?Best Places to Work - Crain's Chicago Business, St. Louis Business JournalENR - Top Midwest Contractors (#1), Top Design Build Contractors (#12), Top 400 Contractors (#32)

The Role We Want You For The Device Support Specialist is responsible for procuring, renewing maintenance, assessing requirements and asset tracking of all hardware/software assets for Clayco and its businesses. This position is also responsible for procuring and routing costs of all licenses and hardware purchases along with contracts term length and asset pricing. Ensuring corporate and legal guidelines are followed for managing IT hardware and software assets. This position will interact with others to provide guidance and assistance to team members and other colleagues regarding asset tracking and asset purchasing. Managing and preparing accounts for new hires will be an important task in this role. In addition, this role requires the Specialist to have the ability to identify and organize tickets and requests according to priority. The Specialist will also be responsible for managing and assisting managed service partners and building productive working relationships with managed service partners. Although travel is usually planned in advance- issues can arise which could warrant immediate travel to one or more satellite locations.
Specific Responsibilities:

  • Leads the effort to track and improve processes and technology associated with software/hardware assets, enabling them to be systematically tracked, managed, and optimized
  • Works with team to develop policies and processes related to all areas of the asset lifecycle
  • Performs routine & adhoc data analysis, compliance reporting, and support IT Operations during software vendor audits
  • Implementations of software asset repository and discovery functionality, to help ensure alignment with processes, workflows and modifications to accurately track and manage contracts and licenses
  • Understands and tracks all aspects of the software life-cycle - from licensing, purchasing, to deployment and decommissioning
  • Oversees the proper decommissioning of assets ensuring data is deleted prior to donation or disposal of equipment as required
  • Maintains accurate reporting for all Assets during and after the renewal cycle, to include tracking future renewal points in the systems of record
  • Analyzes purchase records and other entitlement information (including contracts, EULAs, EAs, etc.)
  • Maintains current vendor list, catalogues, specification sheets and price lists
  • Develops and maintain strong relationships with business partners for negotiating asset pricing and contract terms to align with company demand
  • Troubleshoots and resolve issues pertaining to license server administration
  • Identifies and learns appropriate software and hardware utilized by the organization
    Requirements
    • 1 to 3 years of experience in IT
    • Service industry experience
    • Bachelors of Science or equivalent experience
    • Strong interpersonal and communication skills
    • MS Office Suite
    • Knowledge of Apple products and licensing (AppleTv, iOS, OSX, JAMF)
    • Knowledge of Microsoft products and licensing (Windows, Bitlocker, Office, SCCM)
    • Life Cycle Management and e-waste
    • Asset management
    • Procurement of all IT hardware and software
    • Management of mobile lines
    • Account administration

Keywords: CLAYCO, INC., St. Louis , Device Support Specialist, Other , Saint Louis, Missouri

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