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IT Administrator - 3rd Shift

Company: Lumeris
Location: Saint Louis
Posted on: July 15, 2019

Job Description:

In order to apply for a position at Lumeris, you must create an account using your email address and a password of your choosing. This account will allow you to receive notifications each step of the way through the job application process. With these updates, you'll never have to wonder where you are in the process. Additionally, we can easily send pertinent documents to you for your review. Once you create the account, you may apply to any position you feel is a good fit without having to re-enter information. Thank you for your interest in Lumeris. Position: IT Administrator - 3rd Shift Position Summary: Job Profile Summary The IT Administrator role works as a part of a high-energy team to provide system and application support and monitoring while maintaining the highest degree of customer service. As a part of this role, you will handle Tier 2 Network Operations Center support tasks including prioritization of incoming requests, research and resolution of system issues, and active monitoring of all systems. To excel in this role, you will need to apply judgment in selecting methods and techniques for obtaining solutions. Job Description: Role and Responsibilities: - First line of response to system problems and internal customer Infrastructure needs in a timely manner and in accordance with the service level agreements - Serve as the Tier 2 point of escalation for Tier I Associated IT Administrators - Third tier triage for issues involving our multiple PHSO applications - Provide accurate and timely logging of all problems, requests and resolutions in ticketing system - Research, resolve and respond to a diverse scope of problems - Escalation of user requests, as well as system and application issues to appropriate individuals as needed - Perform deep analysis into issues to determine root cause - Facilitate root cause analysis efforts with other teams and create formal RCA documents - Perform regular follow up on escalated issues and requests to ensure progress - Active monitoring of systems and application health and performance - Update and implement new monitors in existing tools - Research and perform updates to existing tools - Administer and support multiple and ever-evolving technology stacks, including but not limited to Windows 2012 Web servers, application servers, RHEL Servers, VMware vSphere, Hadoop, Cloud services, SAN/NAS, Cisco layer 3 network, load balancers, firewalls, VDI solutions - Create and execute advanced change control activities; provide tech approval for basic change controls - Administration of backup procedures - Rack and stack system equipment, as well as provision new AWS systems - Work with vendors to identify and resolve hardware and software issues - Build, maintain and support Windows 2012 Web servers, application servers, and RHEL Servers - Lead NOC projects and assist Sr. and Principal IT Administrators and Engineers on projects, troubleshooting and tasks to gain additional experience and knowledge - Create new knowledgebase documentation and help train other administrators - Perform presentations within the NOC team - Strive towards > 10% ticket/issue escalation Experience, Qualifications, and Education - Bachelor's degree with minimum 3-5 years of related experience - Strong understanding of the relevant aspects of Infrastructure solutions in order to support them - Deep understanding of all NOC tools and monitoring systems - Extensive working knowledge of Active Directory, DNS, Antivirus, Citrix, SFTP, VDI concepts - Working knowledge of UCS, AWS cloud, Ec2 instances, IAM, Elastic Cache, S3, VPC, Cloud Watch, Load balancers, RDS (MySQL), Glacier & EBS, Office365 - Knowledge of SCCM, PowerShell scripting, Route53, SES, Cloud Front, CLI, NetApp, CIFS, F5 and Checkpoint is a plus. - Excellent verbal and written communication skills - Excellent attention to detail - Ability to make decisions with little instruction on day to day tasks and requires general instructions on new assignments - Demonstrates good judgment when selecting methods and techniques to gather data and find solutions - Ability to work independently as well as on team efforts - Ability to lift up to 50 pounds - Flexible work hours Technologies - Desktop - Windows 7, OSX, Citrix - Server - Windows 2008, 2008r2 and 2012, RHEL 7.1/7.2 - Database - MS SQL 2008 R2 and/or MS SQL 2012, Hadoop, MongoDB - Storage - NetApp, CIFS - Virtualization - VMware vSphere, VDI and Thin apps - Data Center Network - Cisco UCS, F5, Checkpoint - Software Platform - Microsoft .NET and Java - Toolset - Orion, Pagerduty, Site24x7, Splunk, Truesight, Secret Server, SCCM and other monitoring tools - Backup Tools - NetApp Snap manager, CommVault - Cloud - AWS Ec2 instances, Elastic Cache, S3, VPC, and Cloud Watch. Knowledge on Route53, SES, Cloud Front Lumeris is an EEO/AA employer M/F/V/D. Location: St. Louis, MO Time Type: Full time Join Our Growing Team! Lumeris is a value-based care managed services operator for health systems and providers seeking extraordinary clinical and financial outcomes. Lumeris aligns providers and payers across populations with technologies, processes, behaviors and information to achieve high-quality, cost-effective care with satisfied consumers and engaged physicians. For the past eight years, Lumeris with Essence Healthcare, its inaugural client and learning laboratory with more than 65,000 Medicare members in Missouri and Illinois, has received 4.5- to 5-Star Ratings from the CMS and produced the highest consumer and physician satisfaction scores in the industry along with significantly better clinical outcomes and lower costs. For more information, go to ***************. Why Join Lumeris? At Lumeris, you will be part of team that is focused on solving the nation's healthcare problem, and you will be able to contribute to our purpose. Our environment is fast-paced, change-oriented and focused on growth and employee engagement. At Lumeris, we know that talent is best utilized when given the opportunity to succeed. That is why we have removed the boundaries that inhibit success and focus on fostering an environment that allows employees to utilize their talents.

Keywords: Lumeris, St. Louis , IT Administrator - 3rd Shift, Other , Saint Louis, Missouri

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