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Client Service Specialist

Company: StreamTech Engineering, LLC
Location: Saint Louis
Posted on: July 14, 2019

Job Description:

OverviewIntegral team member who helps our customers meet their business goals working with them as well as our internal team and suppliers. You will be working with customers, vendors, our engineering, sales and finance teams. StreamTech is a growing warehouse automation integrator and controls programming company. We are small, but flexible and committed in serving our customers. The person who fills this position will be a crucial member of our team. Your superior performance will make an immediate, visible contribution to the team's success. Reports to: Business Operations Manager Superior Performance CriteriaA positive, ambitious individual whose main purpose is to ensure clients are satisfied at all times by handling their inquiries, concerns and resolving their needs in a timely manner. Problem Solver. Take charge and ownership of customer service and foster positive relationships with our current and future clients. Interaction with customers and vendors will occur via phone, email and at times in person.Customer Support Feedback scoresService & Parts RevenueStrong Teamwork General ResponsibilitiesCustomer Spare parts - may require tracking down past transactions, working with other internal departments, research at times or vendor interaction. Prepare estimates, sales orders and purchase orders to complete purchase transactions. Help accounting complete invoice data as necessary to successfully complete the transaction. Being proactive with new customers to establish the practice of keeping spares on hand along with any consumable needs.Answering calls or emails along with routing customers to appropriate personnel as needed if the inquiry is not immediately solvable, and also following up to see if their concern or need has been resolved by the person to whom you referred the customer.Help Sales group with following up on leads or preparing for Trade Shows as neededUpdate client information in CRM and/or Quickbooks as it changes in terms of addresses, personnel, phone numbers, main contact, email addresses. Monitor support email system and work with Technical Support Team to complete/resolve open issues each dayPrepare reports or analysis as needed by managementEscalate and prioritize sales leadsDevelop and retain product knowledge and customer knowledge as time progressesSolicit critical customer feedbackSavvy business person - avoids being taken advantage; keeps things positive. Student of warehouse automation industry: devotes time to industry magazines, research new technologies, e-newsletters, trade shows. Soft Skills required to be successful in this positionMust feel comfortable talking to various people, companies and team members.Disarming or calming presence especially at the beginning of a call and absolute professionalism at all timesExcellent verbal and written communication skills, positive language and good grammarRead customers' moods, frustrations and what it will take to make them happyHandle surprises wellAttentiveness (Listen to the caller and understand what they really want help with) and respond quicklyDesire to learn about product knowledge and how best to serve our customersPatience is keyProblem solver/close out a case in a very timely manner. do not procrastinateTime management as many, many issues could happen all at once. Must be able to triage and move forward. Have tenacity to find answers for our customersWillingness to go the extra mile Leave your stresses from home at the door and focus on our customers.Know and read your co-workers so you know where to go for helpProactive attitude and processTeam PlayerBeacon of positive Energy Desired PrerequisitesPrevious direct business to business customer interaction, successful selling experience requiredExcellent speaking and writing skillsIntermediate to Advanced Microsoft Office or Google Suite skills Experience taking orders, creating sales orders, purchase orders, invoices required Direct experience with Accounting Systems, Quickbooks experience helpfulFamiliarity with CRM systems and practices requiredVendor Interaction and management to achieve company and customer goals requiredInventory Management experience preferredMinor Networking/IT experience a bonusSpecific material handling industry or product knowledge and/or eCommerce experience also a bonus General Requirements (All employees)Professional demeanor that reflects well on you and the company at all timesActively promotes StreamTech in professional social media and participates in the development of case studies and contribution of contentFollows approved company processes and good practice. Dedication to improvement of internal processesKeeps personal and shared spaces neat and professionalWell groomed and professional appearanceActively pursues self improvement and learning additional skillsHelps build others up and be successful. Education and Experience RequirementsAssociates' Degree required, Bachelor's Degree preferred. 3 years plus of direct business to business customer interaction20 yrs or olderMust be able to lift greater than 30lbs unassistedCompetitive Team experience a plus Compensation & BenefitsCompetitive Salary plus BonusRetirement plan with company matchExcellent Health/Dental InsuranceSmartphone / LaptopProfessional Development & Training

Keywords: StreamTech Engineering, LLC, St. Louis , Client Service Specialist, Other , Saint Louis, Missouri

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