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Quality Assurance Specialist

Company: JW Software, Inc.
Location: Saint Louis
Posted on: July 14, 2019

Job Description:

JW Software, Inc. is in search for a Quality Assurance Specialist! This role, while technical in nature, will be working closely with a variety of clients. The ideal candidate will have strong customer service skills and will be able to troubleshoot issues with the client software.Responsibilities:Maintain optimum customer service levels for clients across all of our proprietary software productsProvide hotline support and training for external clients on the use of our proprietary software packages; provide insight and recommendations on software improvements via client interactionsAssist clients with change management needs; learn and understand client business needsResolves and documents customer issues both internally and externallyCoordinates with team members to ensure all client requests are handled appropriately and timelyReproduces client issues in our testing lab, identifies and reports the issuesTracks open software issues until a resolution is released and collaborates with clients to provide temporary known workarounds as neededProvides answers, explanations and resolutions to clientsHandles business sensitive information with appropriate confidentiality.Perform testing of new software platforms and releasesDesirable Traits:Superior interpersonal skills inclusive of a positive, easy-going, people-oriented attitude with an ability to work with users at all levels within the companyIntellectual curiosity, excellent problem-solving skills, including the ability to identify root causes and recommend solutionsExcellent verbal and written communication skills; ability to communicate analytical and technical content in an easy-to-understand wayQuality time-management, organizational, and prioritization skillsDependable, flexible, adaptable, attentive to detail with a strong work ethicPossess a willingness to learn new technologies and adapt to dynamic environmentsAbility to plan, organize and manage multiple tasks in an environment subject to disruptions and/or a rapidly changing focusSQL experience and prior support experience is a plus. Benefits & Compensation:At JW Software, we believe our employees play a key role in the company's success and future growth. We strive to develop competitive pay programs that will attract, motivate, retain and reward employees. Comprehensive benefits package offered.*Applicants must be currently authorized to work in the United States on a full-time basis.*12300 Old Tesson Rd. Suite 400b, Saint Louis, MO 63128

Keywords: JW Software, Inc., St. Louis , Quality Assurance Specialist, Other , Saint Louis, Missouri

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