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Home Loan Specialist II

Company: PennyMac
Location: Saint Louis
Posted on: January 14, 2019

Job Description:

The Home Loan Specialist II is an entry level role supporting various Channels within the Mortgage Fulfillment Division (MFD). The individual acts as a key contributor to facilitate efficient and effective processes that support business and customer service objectives. Responsibilities may be limited within a specific function/channel or across functions/channels. Job Responsibilities: Performing routine data entry and validation tasks Initiating third party orders (title, appraisal, hazard, flood cert, credit, etc.) Reviewing and validating loan documents Handling routine calls, emails and/or chat responses Assigning and distributing work loads Monitoring work queues and intervening as needed Interacting with multiple departments to expedite processing and/or issue resolution Performing other related duties as required and assigned Demonstrating behaviors which are aligned with the organization's desired culture and values Performing complex data and document validation Troubleshooting third part orders (title, appraisal, hazard, flood cert, credit, etc.) Handling more complex calls, emails or chat sessions Completing appraisal eligibility tasks Evaluating loan applications for compliance with product guidelines Evaluating loan applications for regulatory compliance Interacting with multiple departments to expedite processing and/or issue resolution Performing other related duties as required and assigned Demonstrating behaviors which are aligned with the organization's desired culture and values Skills & Abilities: (Include any required computer skills, regulatory knowledge, certifications, licenses, languages, etc.) Must be a team player with strong attention to detail and able to work independently Proven track record at delivering timely and accurate information in a fast-paced environment Excellent critical thinking, problem solving, mathematical skills and sound judgment Effective time management skills to deliver work on time Highly proficient communicator, written and oral Demonstrated proficiency with computers and mainstream computer applications (Microsoft, Google, etc.) Financial Services and, if possible, mortgage industry experience preferred General understanding of applicable Federal, State and Local regulations

Keywords: PennyMac, St. Louis , Home Loan Specialist II, Other , Saint Louis, Missouri

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