Service Coordinator
Company: Rudd Equipment Company
Location: Saint Louis
Posted on: October 27, 2024
Job Description:
Summary We are seeking an experienced individual to take on the
role of Service Coordinator, who is responsible for dispatching
Rudds Service Technicians to customer sites to obtain optimum
efficiency of operations and superior customer service.
QualificationsTo perform this job successfully, an individual must
be able to perform each essential duty satisfactorily. The
requirements listed below are representative of the knowledge,
skill, and/or ability required. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions. Essential Duties and ResponsibilitiesDue to
the nature of this position, employees are frequently expected to
work independently, which involves making key decisions on behalf
of the location on a regular basis. Employees are to keep their
manager informed as decisions are made and use professional
judgement on delegating decisions to other Rudd team members.
- Coordinate and dispatch the field operations of Field Service
Technicians to diagnose, repair and service customers
equipment.
- Responsible for the management and scheduling of field service
activities.
- Take customer calls and handle technical questions from
customers and field technicians.
- Respond efficiently to customer issues and concerns to address
questions, problems, and requests for service.
- Monitor status of service calls and communicate with customers
when additional parts or trips are required to complete the
job.
- Record and maintain files and record of customer requests, work
or services performed, charges, expenses, inventory, and other
dispatch information.
- Monitor technician safety and DOT compliance through reporting
tools within field service management software and notify
technicians / management when necessary.
- Prepare equipment repair quotations.
- Open and monitor service/repair work orders for accuracy (i.e.,
parts, materials, labor, etc.).
- Perform all work in accordance with established quality
standards and safety procedures. Education and/or Experience
- High School diploma or equivalent required
- Minimum of three years experience in the construction and
mining equipment industry. Experience shall be in product support,
i.e., parts, technical or supervisory. Communication Skills
- Ability to read, analyze and interpret professional journals,
technical procedures, or governmental regulations.
- Ability to write reports, business correspondence, and
procedure manuals. Can effectively present information and respond
to questions from managers, employees, and customers. Computer
SkillsFamiliar with MS Office Operating Systems: Excel, Word.
Physical DemandsWhile performing the primary duties of this job,
the employee must have sufficient physical ability and mobility to
work in an office setting; to stand or sit for prolonged periods of
time; to occasionally use hands to finger, handle, or feel; reach
with hands and arms; stoop, twist, kneel, crouch, or crawl. Must be
able to regularly lift, carry, push, and/or pull light to moderate
amounts of weight up to 10 lbs. and occasionally up to 20 50 lbs.;
to operate office equipment requiring repetitive hand movement and
fine coordination including use of a computer keyboard; and to
verbally communicate to exchange information. Works in conditions
with constant or intermittent noise. Specific vision abilities
required by this job include close vision, distance vision,
peripheral vision, depth perception and ability to see color and
adjust focus. Work EnvironmentThis job operates in an office
environment at a location that climbs stairs on a regular basis to
get to work desk space. Position Type and Expected Hours of Work
- This is position is classified as full-time, exempt.
- Normal Days of work are Monday through Friday, 8:00 a.m. to
5:00 p.m. Other DutiesThis job description is not designed to cover
or contain a comprehensive listing of activities, duties or
responsibilities that are required of the personnel for this job.
Duties, responsibilities, and activities may change at any time.
EEO/AAP StatementRudd Equipment Company, Inc. is an Equal
Opportunity/Affirmative Action employer. It is our policy not to
discriminate against any Incumbent or Applicant. All qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, sexual orientation, gender identity,
national origin, or status as a qualified individual with a
disability or Vietnam era or other protected veteran. To achieve
our goal of equal opportunity, we maintain an Affirmative Action
Program through which we take good faith efforts to recruit, hire,
and advance in the employment of qualified minorities, women,
persons with disabilities, Vietnam-era veterans, and other
protected veterans. PI4a5e6a6d7874-31181-35370151
Keywords: Rudd Equipment Company, St. Louis , Service Coordinator, Other , Saint Louis, Missouri
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