Desktop Support

Company: Tekfortune Inc.
Location: Saint Louis
Posted on: March 20, 2023

Job Description:

Tekfortune is a fast-growing consulting firm specialized in permanent, contract & project-based staffing services for world s leading organizations in a broad range of industries. In this quickly changing economic landscape, virtual recruiting and remote work are critical for the future of work. To support the active project demands and skills gaps, our staffing experts can help you find the best job for you.
Desktop Support

Mode Onsite from Day1

St. Louis , MO 63042





Job Description Windows Desktop/

Work description:

Need to work on mass customer support environment

To manage desktop support team both HCL as well as vendor resources

Should work dynamically with customer issues and find solution on the fly.

Maintain SLA and customer satisfaction 100%

Interact with server teams and resolve issues.

Should be managing 4000-6000 computers on network

Physically fit to handle devices

Independently handle computers and other IT devices

Factory support

Should be ready for on-call support in case of emergencies during off hours

Create and provide statistics on regular basis with proper justifications.

Following are the minimum skills requirement for an analyst in helpdesk/ Desk side support

Microsoft Operating System winxp, win7, Remote Desktop and Access.

Knowledge on Networking

Knowledge on MS Office package

Basics of Active Directory

Knowledge on standard applications

Excellent customer service skills.

VPN, wireless troubleshooting

Excellent troubleshooting skills

Excellent interpersonal skills to interact with various individuals with diverse backgrounds, handle human resources issue and keep the business up

OS image management

The ability to learn and understand new technology and skills quickly

Ability to react to and act upon escalations, feedback

Must have 5 + years exp

Ability to communicate clearly with end users and support organizations, application owners and managers.

Ability to write technical documentation for the help desk analysts to follow to resolve problems.

Problem solving skills and decision-making skills are required. MCSE/CCNA.

ITIL Certified. (Optional)








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Keywords: Tekfortune Inc., St. Louis , Desktop Support, Other , Saint Louis, Missouri