Systems Engineer

Company: Karpel Computer Systems Inc.
Location: Saint Louis
Posted on: March 20, 2023

Job Description:

Job Description:

Job Description JOB TITLE: System Engineer EMPLOYER: Karpel Solutions DEPARTMENT: IT REPORTS TO: Director of Technology EFFECTIVE DATE: Click here to enter a date. SUMMARY: Maintains client uptime and improves their computing experiences through effective remote and on-site monitoring, maintenance and problem identification and resolution activities. DUTIES AND RESPONSIBILITIES:Manages, maintains, troubleshoots, and supports our users' networks, equipment, software, and services.Identifies user problems and works within a structured problem management and resolution process to remediate them within established SLAs.Works with other resources and vendors to deliver effective field support services.Identifies, documents, and troubleshoots user computing issues to resolution and maintains customer satisfaction.Utilizes service-specific tools and technologies to deliver on-site user support services.Updates service request information with accurate documentation of all activities conducted.Participates in ongoing training and attainment of manufacturer certifications to further develop your technical skills.Develops and maintains relationships with customers that further develop our company's positive reputation through exceptional customer service.Maintains relationships with vendor contacts that are beneficial to the company.Develop personal skills to work individually efficiently and effectively and as a member of the Technical Services teamIdentify trends and propose solutions that head-off recurring and future issues.Must be able to manage and turn in time daily in ConnectWise.Other duties as assigned by the Director of Operations. QUALIFICATIONS:Experience with current Microsoft Server and workstation OS's. Experience with Microsoft Office 365.Experience with Azure AD Connect, Azure AD, Intune, Windows Autopilot, Azure AD Connect, MFA, O365 SharePoint, OneDrive folder redirection.Experience with full Office 365 migrations.Experience with full Office 365 SharePoint migrations.Experience with building and configuring Azure environments.Experience with Microsoft Azure Virtual server, Hyper V, Scale, and VMware virtualization.Experience with troubleshooting, configuring, and supporting small to enterprise level Active Directory environments.Experience with installing and troubleshooting network infrastructure.Ability to travel from one site to another during day or night depending on project or onsite job.Knowledge of networking concepts, computer components, LAN/WAN, browsers, and mobile devices.Ability to clearly communicate highly complex matters and concepts to a target audience.Team player with the ability to conduct work with utmost confidentiality and professionalism. Excellent communication skills with a customer service orientation and an ability to work well with all levels of the organization. Able to manage, resolve and/or escalate areas of conflict with cross-functional issues. Able to demonstrate professional and empathetic behavior in the resolution of both routine and complex customer problems. Manage multiple high priority initiatives in a fast paced, highly technical environment. Highly self-motivated and organized.Keen attention to detail.Experience with ConnectWise Manage and ConnectWise Command (formally Continuum) a plus.Managed Services experience a plus. Plus, Desired Certifications and Competencies:Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates resultsCustomer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.Design - Generates creative solutions; Translates concepts and information into images; Uses feedback to modify designs; Applies design principles; Demonstrates attention to detail.Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written informationMDAA - Modern Desktop Administrator AssociateMCSE - Microsoft 365 Enterprise Administrator ExpertCompTIA - Server +, A+, Network + PHYSICAL DEMANDS AND WORK ENVIRONMENT:Occasionally/Frequently/Continually required to standOccasionally/Frequently/Continually required to walkOccasionally/Frequently/Continually required to sitOccasionally/Frequently/Continually required to utilize hand and finger dexterityOccasionally/Frequently/Continually required to climb, balance, bend, stoop, kneel or crawlOccasionally/Frequently/Continually required to talk or hearMonday - Friday 8a - 5p CST PI203352500

Keywords: Karpel Computer Systems Inc., St. Louis , Systems Engineer, Other , Saint Louis, Missouri