Systems Engineer
Company: Karpel Computer Systems Inc.
Location: Saint Louis
Posted on: March 20, 2023
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Job Description:
Job Description:
Job Description JOB TITLE: System Engineer EMPLOYER: Karpel
Solutions DEPARTMENT: IT REPORTS TO: Director of Technology
EFFECTIVE DATE: Click here to enter a date. SUMMARY: Maintains
client uptime and improves their computing experiences through
effective remote and on-site monitoring, maintenance and problem
identification and resolution activities. DUTIES AND
RESPONSIBILITIES:Manages, maintains, troubleshoots, and supports
our users' networks, equipment, software, and services.Identifies
user problems and works within a structured problem management and
resolution process to remediate them within established SLAs.Works
with other resources and vendors to deliver effective field support
services.Identifies, documents, and troubleshoots user computing
issues to resolution and maintains customer satisfaction.Utilizes
service-specific tools and technologies to deliver on-site user
support services.Updates service request information with accurate
documentation of all activities conducted.Participates in ongoing
training and attainment of manufacturer certifications to further
develop your technical skills.Develops and maintains relationships
with customers that further develop our company's positive
reputation through exceptional customer service.Maintains
relationships with vendor contacts that are beneficial to the
company.Develop personal skills to work individually efficiently
and effectively and as a member of the Technical Services
teamIdentify trends and propose solutions that head-off recurring
and future issues.Must be able to manage and turn in time daily in
ConnectWise.Other duties as assigned by the Director of Operations.
QUALIFICATIONS:Experience with current Microsoft Server and
workstation OS's. Experience with Microsoft Office 365.Experience
with Azure AD Connect, Azure AD, Intune, Windows Autopilot, Azure
AD Connect, MFA, O365 SharePoint, OneDrive folder
redirection.Experience with full Office 365 migrations.Experience
with full Office 365 SharePoint migrations.Experience with building
and configuring Azure environments.Experience with Microsoft Azure
Virtual server, Hyper V, Scale, and VMware
virtualization.Experience with troubleshooting, configuring, and
supporting small to enterprise level Active Directory
environments.Experience with installing and troubleshooting network
infrastructure.Ability to travel from one site to another during
day or night depending on project or onsite job.Knowledge of
networking concepts, computer components, LAN/WAN, browsers, and
mobile devices.Ability to clearly communicate highly complex
matters and concepts to a target audience.Team player with the
ability to conduct work with utmost confidentiality and
professionalism. Excellent communication skills with a customer
service orientation and an ability to work well with all levels of
the organization. Able to manage, resolve and/or escalate areas of
conflict with cross-functional issues. Able to demonstrate
professional and empathetic behavior in the resolution of both
routine and complex customer problems. Manage multiple high
priority initiatives in a fast paced, highly technical environment.
Highly self-motivated and organized.Keen attention to
detail.Experience with ConnectWise Manage and ConnectWise Command
(formally Continuum) a plus.Managed Services experience a plus.
Plus, Desired Certifications and Competencies:Diversity -
Demonstrates knowledge of EEO policy; Shows respect and sensitivity
for cultural differences; Educates others on the value of
diversity; Promotes a harassment-free environment; Builds a diverse
workforce.Ethics - Treats people with respect; Keeps commitments;
Inspires the trust of others; Works with integrity and ethically;
Upholds organizational values.Adaptability - Adapts to changes in
the work environment; Manages competing demands; Changes approach
or method to best fit the situation; Able to deal with frequent
change, delays, or unexpected events.Analytical - Synthesizes
complex or diverse information; Collects and researches data; Uses
intuition and experience to complement data; Designs work flows and
procedures.Attendance/Punctuality - Is consistently at work and on
time; Ensures work responsibilities are covered when absent;
Arrives at meetings and appointments on time.Business Acumen -
Understands business implications of decisions; Displays
orientation to profitability; Demonstrates knowledge of market and
competition; Aligns work with strategic goals.Change Management -
Develops workable implementation plans; Communicates changes
effectively; Builds commitment and overcomes resistance; Prepares
and supports those affected by change; Monitors transition and
evaluates resultsCustomer Service - Manages difficult or emotional
customer situations; Responds promptly to customer needs; Solicits
customer feedback to improve service; Responds to requests for
service and assistance; Meets commitments.Dependability - Follows
instructions, responds to management direction; Takes
responsibility for own actions; Keeps commitments; Commits to long
hours of work when necessary to reach goals; Completes tasks on
time or notifies appropriate person with an alternate plan.Design -
Generates creative solutions; Translates concepts and information
into images; Uses feedback to modify designs; Applies design
principles; Demonstrates attention to detail.Initiative -
Volunteers readily; Undertakes self-development activities; Seeks
increased responsibilities; Takes independent actions and
calculated risks; Looks for and takes advantage of opportunities;
Asks for and offers help when needed.Innovation - Displays original
thinking and creativity; Meets challenges with resourcefulness;
Generates suggestions for improving work; Develops innovative
approaches and ideas; Presents ideas and information in a manner
that gets others' attention.Interpersonal Skills - Focuses on
solving conflict, not blaming; Maintains confidentiality; Listens
to others without interrupting; Keeps emotions under control;
Remains open to others' ideas and tries new things.Judgement -
Displays willingness to make decisions; Exhibits sound and accurate
judgment; Supports and explains reasoning for decisions; Includes
appropriate people in decision-making process; Makes timely
decisions.Leadership - Exhibits confidence in self and others;
Inspires and motivates others to perform well; Effectively
influences actions and opinions of others; Accepts feedback from
others; Gives appropriate recognition to others.Motivation - Sets
and achieves challenging goals; Demonstrates persistence and
overcomes obstacles; Measures self against standard of excellence;
Takes calculated risks to accomplish goals.Oral Communication -
Speaks clearly and persuasively in positive or negative situations;
Listens and gets clarification; Responds well to questions;
Demonstrates group presentation skills; Participates in
meetings.Organizational Support - Follows policies and procedures;
Completes administrative tasks correctly and on time; Supports
organization's goals and values; Benefits organization through
outside activities; Supports affirmative action and respects
diversity.Planning/Organizing - Prioritizes and plans work
activities; Uses time efficiently; Plans for additional resources;
Sets goals and objectives; Organizes or schedules other people and
their tasks; Develops realistic action plans.Problem Solving -
Identifies and resolves problems in a timely manner; Gathers and
analyzes information skillfully; Develops alternative solutions;
Works well in group problem solving situations; Uses reason even
when dealing with emotional topics.Professionalism - Approaches
others in a tactful manner; Reacts well under pressure; Treats
others with respect and consideration regardless of their status or
position; Accepts responsibility for own actions; Follows through
on commitments.Project Management - Develops project plans;
Coordinates projects; Communicates changes and progress; Completes
projects on time and budget; Manages project team
activities.Quality - Demonstrates accuracy and thoroughness; Looks
for ways to improve and promote quality; Applies feedback to
improve performance; Monitors own work to ensure quality.Quality
Management - Looks for ways to improve and promote quality;
Demonstrates accuracy and thoroughness.Quantity - Meets
productivity standards; Completes work in timely manner; Strives to
increase productivity; Works quickly.Safety and Security - Observes
safety and security procedures; Determines appropriate action
beyond guidelines; Reports potentially unsafe conditions; Uses
equipment and materials properly.Strategic Thinking - Develops
strategies to achieve organizational goals; Understands
organization's strengths & weaknesses; Analyzes market and
competition; Identifies external threats and opportunities; Adapts
strategy to changing conditions.Teamwork - Balances team and
individual responsibilities; Exhibits objectivity and openness to
others' views; Gives and welcomes feedback; Contributes to building
a positive team spirit; Puts success of team above own interests;
Able to build morale and group commitments to goals and objectives;
Supports everyone's efforts to succeed.Technical Skills - Assesses
own strengths and weaknesses; Pursues training and development
opportunities; Strives to continuously build knowledge and skills;
Shares expertise with others.Written Communication - Writes clearly
and informatively; Edits work for spelling and grammar; Varies
writing style to meet needs; Presents numerical data effectively;
Able to read and interpret written informationMDAA - Modern Desktop
Administrator AssociateMCSE - Microsoft 365 Enterprise
Administrator ExpertCompTIA - Server +, A+, Network + PHYSICAL
DEMANDS AND WORK ENVIRONMENT:Occasionally/Frequently/Continually
required to standOccasionally/Frequently/Continually required to
walkOccasionally/Frequently/Continually required to
sitOccasionally/Frequently/Continually required to utilize hand and
finger dexterityOccasionally/Frequently/Continually required to
climb, balance, bend, stoop, kneel or
crawlOccasionally/Frequently/Continually required to talk or
hearMonday - Friday 8a - 5p CST PI203352500
Keywords: Karpel Computer Systems Inc., St. Louis , Systems Engineer, Other , Saint Louis, Missouri
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