Courtesy Officer - Roosevelt Town

Company: Rainey Property Management
Location: Saint Louis
Posted on: March 18, 2023

Job Description:

TITLE Courtesy Officer - Roosevelt Town DESCRIPTIONABOUT THE ORGANIZATIONRainey Property Management (Rainey) offers best-in-class management services and operation of apartment communities. Rainey provides owners of multi-family communities with a full suite of property management solutions tailored to the unique needs of each community. Our team prides itself on consistently providing a high level of service to the owners and residents of the communities we manage.Our team possesses 150+ years combined experience leading nationally recognized multifamily property management organizations. Our team members leverage in-depth market research, proven business practices, and local knowledge to create value and maximize returns for our investors, partners, and clients.At Rainey we believe that all people deserve access to safe, decent, sanitary and affordable housing regardless of income or background. By employing a hands-on approach to property management, we create healthy and happy communities for our residents while delivering efficient operating results. We firmly believe that it is possible to create value and community at the same time, and we aim to do so with the highest level of customer service.Benefits and Pay:- Medical, Dental, Vision, short/long term disability- Life insurance is FREE- Up to 3 weeks time off at hire- 401K match up to 5% after 90 days with immediate vesting- Birthday and up to 16 paid holidays Reports to: Property Manager, Senior Property Manager, Area Manager, and/or Regional ManagerDirect Reports: NoneDUTIESAs an experienced professional you will:Work independently and be able to communicate with Residents, Guests, Vendor and other Staff in emergency and non-emergency situations.Employee must possess good communication skills and tact in dealing with individuals who are not adhering to the property's rules.Circulate throughout property, and laundry roomsReport any rule violationsDetect any suspicious activity and ensure doors and entry points are secureTake command and control of disturbances and disruptive behavior, involving the authorities when required.Be unstressed by claiming stairs and/or walking the property.Possess good night vision in order to detect activities in the dark.Be able to formulate an accurate description of a car, suspect(s) activity and compile the information in an Incident Report.Provide apartment entry to Residents who provide proper identification.Notify the PM of any unusual activity or report it directly to the RM, if the PM is not on duty and readily available.Promote a positive relationship with the Residents and other Staff.Respond to emergency incidents, fire alarm calls, slips, trips, falls, etc and conduct preliminary investigations; notify fire and/or other emergency services if not already summoned; accurately document information, both in written form and with a camera.Report all known Residents without a parking permit to the Leasing Office.Perform other related tasks as directed by PM and/or RM.Follow safe workplace rules and practices in order to prevent on-the-job injuries.Patrolling and monitoring activities on the company's premises regularly to discourage criminals and ensure the environment is safe and secureEvicting trespassers and violators and detaining perpetrators while following legal protocols before relevant authorities arrive to take over.Controlling the entrance and departure of employees, visitors and vehicles according to protocolsMonitoring surveillance cameras to watch out for any disruptions or unlawful activitiesAbility to operate security systems and emergency equipmentExceptional interpersonal skillsAdvanced verbal and written communication skillsAbility to work alone or as part of a team.Ability to solve problems as they ariseAttention to detail.Ability to react appropriately in stressful situationsThis will be 24 hour security during the summer and 18 hours during the rest of the year. Split between 3 positionsKNOWLEDGE, SKILL AND ABILITIESAbility to work a flexible schedule, schedule is subject to change to cover 24/7 operationsAbility to resolve resident concerns while maintaining a friendly and professional demeanorAbility to write and communicate professionallyAbility to apply sound decision-makingAbility to demonstrate teamwork by assisting co-workersAbility to communicate professionally and adapt interpersonal skills to a variety of audiencesMust have a valid Driver's LicensePM22 POSITION REQUIREMENTS FULL-TIME/PART-TIME Full-Time HIRING MANAGER(S) OPEN DATE 3/13/2023 EXEMPT/NON-EXEMPT Non-Exempt EOE STATEMENT We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. PI208292378

Keywords: Rainey Property Management, St. Louis , Courtesy Officer - Roosevelt Town, Other , Saint Louis, Missouri