Plaza Motors Service Advisor
Company: Asbury Automotive Group
Location: Saint Louis
Posted on: January 27, 2023
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Job Description:
Requisition ID 2022-37736
US-MO-Creve Coeur
Brand Plaza Motors
Category Service Advisors
Position Type Regular Full-Time
Overview
Do you have a passion for developing talent, providing exceptional
guest experiences, and being an innovator in the automotive
industry? As a Service Advisor at Plaza Motors Group , you will
have the opportunity to make a positive impact on our business and
in the lives of our team members and customers every day. We are
looking for an energetic, customer-focused Service Advisor who will
help us redefine the car-buying experience.
Does this sound like you?
Join one of our many automotive dealerships today!
Apply now!
We are currently hiring at multiple locations!
Benefits
Pay and Recognition:
Weekly pay
Paid holidays & paid time off
Paid training
Stock Awards (select management and front-line team member's
eligible!)
Insurance / Retirement:
Insurance: medical, vision, dental, accident, critical illness and
hospital indemnity plans
Up to 8 weeks paid pregnancy leave ( disability leave) & Up to 1
week paid parental leave
Health savings
Flex spending accounts ( tax free )
Short-term and Long-term disability plans
Life Insurance (Whole Life and Term)
401k with company match
Holiday Savings Program with match
Paid Volunteer Hours
Learning, Tuition Assistance and Career Development:
Digital career path tool to assist with career development
Continuous training through Asbury's Internal Learning Management
System
Professional growth and development opportunities
Additional advantages:
Employee assistance program
Employee discounts on vehicle purchases, parts and service
repairs
Scholarship awards
Opportunities to join our community service initiatives
Aggressive Employee referral program with bonus opportunities
Responsibilities and Qualifications
The Service Advisor is the face of the dealership for service
customers. It is the Service Advisor's responsibility to present
and sell needed products, and or, services to the customer in a
professional manner while adhering to the manufacturer's published
maintenance schedule and requirements. In doing so it is expected
that the Service Advisor will build rapport with the customer to
promote customer satisfaction and customer retention.
Greet customers in a timely, friendly manner and obtain pertinent
vehicle information
Actively promote and build rapport with the customer
Advise customers on the care and the value of maintaining their
vehicles in accordance with manufacturers' specifications
Generate and provide customer with a complete and accurate estimate
of repair
Establish and communicate completion time of repair with customer
and technician
Answer incoming service calls
Maintain and schedule service appointments
Follow prescribed procedures for customer post follow-up resulting
in return visits, increased sales and admirable CSI (Customer
Satisfaction Index)
Strictly follow the manufacturer's warranty guidelines and
procedures
Conduct business in an honest manner that maintains the
manufacturer Customer Satisfaction Index (CSI) at or above Asbury's
specified goal(s) in service for district, regional and national
scores
Comply with all federal, state and local laws, and company policy,
regarding the safeguarding all customer, company and manufacturer
information, as well as customers vehicle and property
Must be able to manage in a fast paced work environment with
limited supervision
Must have great customer service, phone and computer skills
Previous automotive Service Advisor experience heavily
preferred
Must be a minimum of eighteen years of age
Must have a valid driver's license
Must be able to pass pre-employment screening (background & drug
test)
PM22
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Keywords: Asbury Automotive Group, St. Louis , Plaza Motors Service Advisor, Other , Saint Louis, Missouri
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