Customer Service (Remote) - Bilingual Spanish
Company: Careerbuilder-US
Location: Saint Louis
Posted on: January 26, 2023
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Job Description:
You could be the one who changes everything for our 26 million
members as a Customer Care professional at Centene. As a
diversified, national organization, you'll have access to
competitive benefits including a fresh perspective on workplace
flexibility. - English, Spanish, --- Respond to telephone or
written correspondence inquiries from members and/or providers
within established timeframes utilizing current reference materials
and available resources --- Provide assistance to members and/or
providers regarding website registration and navigation ---
Document all activities for quality and metrics reporting through
the Customer Relationship Management (CRM) application --- Process
written customer correspondence and provide the appropriate level
of timely follow up --- May coordinate member transportation and
make referrals to other departments as appropriate --- Maintain
performance and quality standards based on established call center
metrics including turn-around times Foundation Care: Ensure
pharmacy orders and invoices are distributed appropriately to
patients and physicians; input patient information into Customer
Relationship Management application (CRM) and manage patient
billing services --- Research and identify any processing
inaccuracies in claim payments and route to the appropriate site
operations team for claim adjustment --- Identify any trends
related to incoming or outgoing calls that may provide policy or
process improvements to support excellent customer service, quality
improvement and call reduction Position Purpose: Respond to
customer inquiries via telephone and written correspondence in a
timely and appropriate manner. High school diploma or equivalent.
Computer skills and ability to learn new systems. While previous
customer service, call center, healthcare or insurance experience
(and in some markets - bilingual skills) are preferred - they are
not required. We will consider candidates who meet the education
requirements and who share our passion for supporting the health
and well-being of our communities. For Foundation Care Only:
Ability to complete Missouri Registered Pharmacy Tech application
on 1st day of hire to obtain non-restricted Missouri Registered
Pharmacy Tech within 30 days of hire or Active Missouri Registered
Pharmacy Tech license. Our Comprehensive Benefits Package: Flexible
work solutions including remote options, hybrid work schedules and
dress flexibility, Competitive pay, Paid time off including
holidays, Health insurance coverage for you and your dependents,
401(k) and stock purchase plans, Tuition reimbursement and
best-in-class training and development. Centene is an equal
opportunity employer that is committed to diversity, and values the
ways in which we are different. All qualified applicants will
receive consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, national
origin, disability, veteran status, or other characteristic
protected by applicable law.
Keywords: Careerbuilder-US, St. Louis , Customer Service (Remote) - Bilingual Spanish, Other , Saint Louis, Missouri
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