Company: Intelica CRE
Location: Saint Louis
Posted on: January 25, 2023
Under the direction of the Property Manager, the Leasing Specialist
leads the overall leasing function. This position handles and
directs sales and marketing activities with a strong emphasis on
customer service to achieve maximum occupancy and revenue goals as
well as customer retention. He/she will have a proven track record
of utilizing sales and marketing techniques to close the sale and
will provide support, and mentoring to leasing team . This position
will also handle leasing administration activities and will provide
superior customer service to both new and existing residents.
He/she will exemplify Intelicas Residentials brand by always
exhibiting superior customer service and professionalism.
The Leasing Specialist position is an on-site employee that works
from their assigned residential property.
Sales Leadership & Management Responsibilities
Accomplishes the property objectives by supporting and motivating a
high-performing leasing staff.
Aids in mentoring Leasing Consultants and/or Customer Support
Assistants. Promotes a positive work environment that encourages
collaboration and teamwork. Supports, mentors, and assists new team
members with the sales and marketing process and procedures
including providing uncompromising customer service and effective
selling to both current and prospective residents.
Ensures that all the leasing team members employ effective sales
and marketing techniques and consistently follows established
Company procedures associated with the sales process. Ensures
accurate data entry of prospect traffic and sales lead follow-up is
Maintains open and clear communication with on-site staff, and the
Assists staff in the performance of their duties and day-to-day
operations of the property.
Direct Sales & Marketing
Maintains accurate and in-depth knowledge of all aspects of the
community, particularly in areas such as rent and pricing,
apartment availability, lease expirations, square footage and
amenities. This also includes knowledge of the surrounding
neighborhood, sister properties, and local competition.
In conjunction with the Property Manager, partners with the Pricing
Analysts to manage occupancy and rental rates. Implements pricing
strategies and manages daily leasing activity. In conjunction with
the pricing team, analyzes (pricing system) data and monitors the
community market conditions to anticipate market changes and trends
that could affect the profitability of the community.
Organizes and oversees local/neighborhood outreach marketing,
through fostering relationships with local businesses and community
events. Offers input and suggestions regarding advertising and
promotions to generate prospect traffic. Partners with Property
Manager and maintenance staff to ensure community appearance meets
company standards and demonstrates curb appeal.
Resident Relations / Customer Service
Collaborates with Property Manager on lease renewal
Proactively delivers superior customer service, identifying needs,
facilitating resolutions and communicating with residents about
resident concerns to establish customer satisfaction and
Oversees vendor compliance and ensures Company procedures are being
followed to mitigate risk and liability.
Reviews prospective resident applications, in accordance with
Intelica policy prior to Property Manager final review.
Prepares, assists and oversees the completion of all leasing
paperwork. Conducts periodic audits to ensure that resident files
are properly maintained. Collects, posts and deposits security
checks, rent and all other payments associated with leases and
Prepares, assists and oversees move-out activities including the
exit inspection walks with residents before move-out,
confirming/approving Statement of Deposit Accounts (SODA) charges,
generating final bills, etc.
Facilitates collection of outstanding debt with residents by
generating non-sufficient funds (NSF) notices, and small balance
letters, communicating with residents on account status, delivering
resident letters and corresponding with collection agencies.
Partners with the management team to ensure accurate ledgers are
maintained in the applicable property management system.
Building Community & Industry Knowledge
Understands and complies with federal, state and local fair housing
laws and standards, as well as landlord/tenant laws and regulations
and banking laws.
Performs other duties as assigned.
Represents the Company in a professional manner at all times.
Consistently maintains a professional, courteous attitude when
dealing with residents, coworkers, and the public.
Demonstrating proficiency in these competencies is critical to
being effective in the role:
Action Orientation: Seizes opportunities and acts on them quickly,
enjoys working hard and is full of energy for things he/she sees as
Accountability: Delivers on commitments and agreements,
demonstrates dependability, take responsibility for mistakes and
Customer Focus: Treats customers courteously, responds to customer
requests in a timely manner, takes responsibility to resolve
customer complaints, proactively identifies customer needs, elicits
feedback from customers to monitor their satisfaction, creates
strategies to help the organization serve customers more
effectively, considers both short and long-term interests of the
customer in making service decisions.
Integrity and Trust: Gains the trust of others by taking
responsibility for his/her own actions and being honest, possesses
the internal fortitude to consistently behave in honorable ways,
respects confidentiality, takes a stance based on principles and
values despite personal or professional risk, challenges others who
are not being truthful or acting with integrity, and does not
misrepresent him/herself for personal gain.
Building Effective and Engaged Teams: assists leasing team in
understanding roles, removes organizational barriers and identifies
resources, champions team within the organization, provides input
without taking over.
Managing Work Efficiently: completes projects and tasks efficiently
and effectively. Marshals resources such as people, funding,
material and support in order to accomplish tasks.
Communication: gets to the point quickly and succinctly, can make
complicated concepts and data clear to others, exceptional listener
even under stressful situations, displays a keen sense of what to
say in various situations.
Consistent Mentorship Example:demonstrates consistent and fair
treatment of others; employs consistent judgment when evaluating
all tasks and engagement with residents and customers; consistently
follows company rules and standards.
Initiative: seeks additional responsibilities and opportunities
that support organizational goals and stretch personal
Why you should choose Intelica CRE:
Keywords: Intelica CRE, St. Louis , Leasing Specialist, Other , Saint Louis, Missouri
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