Junior Workflow Monitor - MO
Company: Chenega Corporation
Location: Saint Louis
Posted on: January 25, 2023
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Job Description:
Junior Workflow Monitor - MO
Saint Louis, MO Join our Talent Network
Chenega Agile Real-Time Solutions (CARS)
Company Job Title: Junior Workflow Monitor
Clearance: TS/SCI
Location: St. Louis, MO
FLSA Status: Exempt, Full Time, Regular
Summary:
PSOC Administrators provide 24x7x365 monitoring services of the
customer IT enabled Mission Services and operational
infrastructure.
This position is contingent upon contract award and government
funding of the program.
Duties and Responsibilities:
+ Perform workflow management to monitor and support ticket
workflows and queues, including request, incidents, changes, and
problem tickets
+ Works to balance workloads, monitor, and support the management
of the change, incident, and problem management processes
+ Review, assign, monitor, reconcile, and support the management of
tickets throughout their lifecycle
+ Interface with IT service providers to ensure smooth and timely
resolution of trouble tickets and reporting on unresolved
tickets
+ Maintain and monitor a transfer queue for misrouted tickets
between service providers to ensure customer's issues are being
addressed in a timely manner
+ Provide technical assistance and telephonic support for Service
Desk to Intel Customers.
+ Maintains documentation of problems and meets Service Level
Agreement Requirements for calls answered and resolved.
+ Help provide technical assistance and support for Workflow
Management services
+ Provide technical assistance and telephonic support for Service
Desk to Intel Customers
+ Ability to work core hours 12X5
+ Supervisory Responsibilities: No
+ Other duties as assigned
Minimum Qualifications: (To perform this job successfully, an
individual must be able to perform each essential duty
satisfactorily.)
+ High School Diploma / GED plus six years of relevant
experience
+ Operational experience with ServiceNow
+ Experience in the Intelligence Community
+ Exhibit excellent customer service, organizational and time
management skills
+ DoD 8140 (formerly 8570.01-M), IAT Level II: CCNA-Security;
GICSP; GSEC; Security+ CE; SSCP (within 6 months)
+ Foundation level certification in ITILv3 or bridge course is
desired
Knowledge, Skills and Abilities:
+ Must have the ability to demonstrate strong business and
organizational skills and have outstanding communication skills,
both verbal and written
+ Must be able to handle confidential information with
discretion
+ Must be detail oriented with the ability to manage multiple
tasks
+ Motivated self-starters
+ Attention to detail
Chenega Corporation and family of companies is an EOE.
Equal Opportunity Employer/Veterans/Disabled
Native preference under PL 93-638.
We participate in the E-Verify Employment Verification Program.
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Keywords: Chenega Corporation, St. Louis , Junior Workflow Monitor - MO, Other , Saint Louis, Missouri
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