Shift Lead (Key Holder)
Company: Sandbox VR
Location: Saint Louis
Posted on: November 26, 2022
Who We Are
We're Sandbox VR, and we're the most advanced virtual reality
experience in the world. Our mission is to bring people closer
together through world-class immersive experiences. With our
Hollywood motion capture cameras, 3D body trackers, and haptic
suits, we're operating the next generation of cinemas - where our
guests are the stars of their own movies. Venturing into space? You
got it. Channeling your inner pirate? Absolutely. Need to get some
steps but hate the gym? Our experiences definitely get our guests
Since we launched in Hong Kong in 2017, we're now live in 25
locations and 7 countries around the world. (We're the #1 Activity
in Hong Kong and Singapore on TripAdvisor, and are averaging 4.8/5
stars on our Google reviews across all US locations). Oh, did we
mention we're rapidly expanding? We want you to be a part of our
journey and help us build this new world!
Interested in working at Sandbox VR? Sneak peek of our store
Pay Rate: $17/hr
What You Will Be Doing:
Maintain the Environment: you'll initiate and perform daily tasks
and projects to maintain the aesthetic appeal and cleanliness of
our stores and prepare the experience rooms and equipment for the
Health and Safety: Help manage and lead health and safety initiates
and policies to ensure the safety of our team and guests.
Shift Management: Work with management team to ensure daily
checklists, goals and labor are achieved and communicated to the
Training and Job Mastery: master and lead training new hires at the
Guest Experience Guide and Lead Guest Experience Guide level
Live the Sandbox VR Way: exceed expectations of our guests by
promoting our culture, mission and core values. Making a guest
happy makes your day!
Deliver an Incredible Guest Experience: you'll welcome and guide
our guests through the experience, helping them with VR gear
suiting-up and suiting-down, ensuring a safe and fun experience,
and making sure guests leave excited to share their personalized
videos, photos, and a story that they can share with friends. The
Lead Guest Experience guide will also handle guest escalation when
needed, stepping in to lead and support the Guest Experience
Technical Support and Troubleshooting partnering with management
and our support team in other parts of the country to troubleshoot
any technical issues that may arise in day-to-day operations.
Collaboration: you'll be asked to partner with management and other
team members for ad-hoc projects and other operational duties that
might arise in a fast-growing startup company.
Safety and Cleanliness: managing the safety and cleanliness of our
equipment and location exceeds the expectations of our guests and
Communication: consistently and effectively identify and
communicate store issues, project updates and ideas with the
Specialized focus: Lead guest experience guides have the ability to
specialize in the technical systems of Sandbox and/or focus on
guest service based on their skills and interests.
Store Profitability: Partner with management team to plan marketing
initiatives, labor management and execution to maximize store
Recruiting: The Lead Guest Experience Guide assists the management
team with resume screening and interviewing to help ensure Sandbox
VR is hiring best-in-class talent.
What We Are Looking For:
Guest Service Focused: Delivering an exceptional experience to all
our guests is the most important thing we can do in our company.
You'll need to communicate and present clearly and warmly, and
mostly importantly demonstrate extreme empathy to the needs of our
guests and our team alike. You'll be expected to maintain a
professional appearance and demonstrate integrity, honesty, and
knowledge to provide a white glove experience for our guests.
Physical Stamina: Because this is a retail position, you'll be
expected to stand and walk around for long periods of time. You'll
also occasionally be required to bend, lift (more than 25 lbs.) or
climb up stairs. You'll also need strong close-distance hand eye
coordination and dexterity capabilities in order to handle
technical support tasks.
Team First Mentality: At Sandbox VR we live by the team first
mentality. You'll be expected to bring a positive attitude,
collaborate and effectively lead your team especially during high
Work Ethic: We are building the future of entertainment, so we are
looking for people that thrive in a self-starter fast-paced
environment required to deliver a white glove experience for our
guests. You should be a strong problem solver who has a track
record of good judgement and can learn independently and quickly on
the job to master our platform technically and operationally.
Leadership Experience:Minimum of one (1) year relevant experience
at the operations management level in a retail or hospitality
Open Availability: As a part of the leadership team this role will
require open availability and will be scheduled in accordance with
the needs of the location.
Sandbox VR is committed to equal employment opportunity regardless
of race, color, ancestry, religion, sex, national origin, sexual
orientation, age, citizenship, marital status, disability, gender,
gender identity or expression, or veteran status. We are proud to
be an equal opportunity workplace.%36330109%
Keywords: Sandbox VR, St. Louis , Shift Lead (Key Holder), Other , Saint Louis, Missouri
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