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Desktop Support Administrator

Company: Swank Motion Pictures
Location: Saint Louis
Posted on: September 25, 2022

Job Description:

Position Summary The Desktop Support Administrator will support the end-user computer needs for functionality, systems updates and hardware deployments. This role provides support to Swank Motion Pictures teams by providing user assistance and training on both systems and applications used by the organization. End-user and system support is provided for both onsite and remote employees, the need to troubleshoot and fix problems will occur regularly using remote connectivity tools. The position will also be responsible for hardware and software deployments, inventory controls, and user training on systems and applications.
Responsibilities

  • Provide desktop systems and user support to ensure required computer capabilities are available to all users
  • Develop and provide systems and software training to end-users
  • Manage trouble tickets and ensure customer satisfaction
  • Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software for local and remote users
  • Develop and maintain an inventory of all IT desktops, components and equipment
  • Maintain documentation on all desktop processes and procedures
  • Ensure that application and system updates are in place
  • Deploy, implement, troubleshoot and support the workforce environment
  • Monitor the ongoing operation of the Windows environment
  • Identifies risks and challenges and implements corrective actions as needed
  • Performs related work as assigned
  • Proactively resolve issues and maintain equipment
  • Fosters continuous improvement and organizational performance
  • Ability to work effectively with other IT&D teams Requirements
    • Bachelor's degree required
    • 3+ years of business experience
    • Skilled in Windows 10, Windows Server and Mac
    • Microsoft Office tools, Word, Excel, Outlook and Teams
    • Office 365 Administration (Email, User Provisioning)
    • Computer software and hardware troubleshooting skills
    • User desktop support
    • General Network experience and Troubleshooting capabilities
    • Excellent communication skills
    • Ability to adapt to the daily changing work environment
      BenefitsWe are pleased to offer:
      • Comprehensive compensation and healthcare packages, including medical, dental, vision, and life insurance products
      • 401k plan with employer match
      • Competitive paid time off: vacation, personal time, holidays and winter break
      • Work from home 2 days a week
      • This position is eligible for a hybrid work environment
      • Company sponsored volunteer & community outreach opportunities
      • Organizational growth potential through our company sponsored online learning platform If this sounds like somewhere you want to work, don't delay, apply today - we're looking for you!!
        All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Keywords: Swank Motion Pictures, St. Louis , Desktop Support Administrator, Other , Saint Louis, Missouri

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