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Systems Engineer

Company: Karpel Computer Systems Inc.
Location: Saint Louis
Posted on: September 24, 2022

Job Description:

JOB TITLE: System Engineer EMPLOYER: Karpel Solutions DEPARTMENT: IT REPORTS TO: Director of Technology EFFECTIVE DATE: Click here to enter a date. SUMMARY: Maintains client uptime and improves their computing experiences through effective remote and on-site monitoring, maintenance and problem identification and resolution activities. DUTIES AND RESPONSIBILITIES:

  • Manages, maintains, troubleshoots, and supports our users' networks, equipment, software, and services.
  • Identifies user problems and works within a structured problem management and resolution process to remediate them within established SLAs.
  • Works with other resources and vendors to deliver effective field support services.
  • Identifies, documents, and troubleshoots user computing issues to resolution and maintains customer satisfaction.
  • Utilizes service-specific tools and technologies to deliver on-site user support services.
  • Updates service request information with accurate documentation of all activities conducted.
  • Participates in ongoing training and attainment of manufacturer certifications to further develop your technical skills.
  • Develops and maintains relationships with customers that further develop our company's positive reputation through exceptional customer service.
  • Maintains relationships with vendor contacts that are beneficial to the company.
  • Develop personal skills to work individually efficiently and effectively and as a member of the Technical Services team
  • Identify trends and propose solutions that head-off recurring and future issues.
  • Must be able to manage and turn in time daily in ConnectWise.
  • Other duties as assigned by the Director of Operations. QUALIFICATIONS:
    • Experience with current Microsoft Server OS's.
    • Experience with Microsoft Exchange and Office 365.
    • Experience with Azure AD Connect, Azure AD, Intune, Windows Autopilot, Azure AD Connect, MFA, O365 SharePoint, OneDrive folder redirection, Power Automate, Microsoft Bookings, Microsoft Endpoint Manager, Enterprise Mobility + Security.
    • Experience with full Office 365 migrations.
    • Experience with full Office 365 SharePoint migrations.
    • Experience with building and configuring Azure environments.
    • Experience with Microsoft Azure Virtual server, Hyper V, Scale, and VMware virtualization.
    • Experience with Citrix Xen Desktop or Xen Apps.
    • Experience with troubleshooting, configuring, and supporting SAN and NAS devices.
    • Experience with troubleshooting, configuring, and supporting small to enterprise level Active Directory environments.
    • Experience with implementing and administration of enterprise switches, firewalls, routers, and wireless access systems.
    • Experience with installing and troubleshooting network infrastructure.
    • Ability to travel from one site to another during day or night depending on project or onsite job.
    • Knowledge of networking concepts, computer components, LAN/WAN, browsers, and mobile devices.
    • Ability to clearly communicate highly complex matters and concepts to a target audience.
    • Team player with the ability to conduct work with utmost confidentiality and professionalism.
    • Excellent communication skills with a customer service orientation and an ability to work well with all levels of the organization.
    • Able to manage, resolve and/or escalate areas of conflict with cross-functional issues.
    • Able to demonstrate professional and empathetic behavior in the resolution of both routine and complex customer problems.
    • Manage multiple high priority initiatives in a fast paced, highly technical environment.
    • Highly self-motivated and organized.
    • Keen attention to detail.
    • Experience with Sophos Firewalls a plus.
    • Experience with ConnectWise Manage and ConnectWise Command (formally Continuum) a plus.
    • Managed Services experience a plus. Plus, Desired Certifications and Competencies:
      • Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
      • Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
      • Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
      • Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
      • Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
      • Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
      • Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results
      • Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
      • Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
      • Design - Generates creative solutions; Translates concepts and information into images; Uses feedback to modify designs; Applies design principles; Demonstrates attention to detail.
      • Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
      • Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.
      • Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
      • Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
      • Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
      • Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
      • Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
      • Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
      • Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
      • Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
      • Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
      • Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
      • Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
      • Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
      • Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
      • Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
      • Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.
      • Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
      • Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
      • Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information
      • MCP - Azure Administrator Associate
      • MCP - Microsoft 365 Security Administrator Associate
      • MDAA - Modern Desktop Administrator Associate
      • MCSE - Microsoft 365 Enterprise Administrator Expert
      • MCP - Azure Security Engineer Associate
      • CompTIA - Server +, A+, Security +, Cloud +, Project + or Network + PHYSICAL DEMANDS AND WORK ENVIRONMENT:
        • Occasionally/Frequently/Continually required to stand
        • Occasionally/Frequently/Continually required to walk
        • Occasionally/Frequently/Continually required to sit
        • Occasionally/Frequently/Continually required to utilize hand and finger dexterity
        • Occasionally/Frequently/Continually required to climb, balance, bend, stoop, kneel or crawl
        • Occasionally/Frequently/Continually required to talk or hear Monday - Friday 8a - 5p CSTPI189256695

Keywords: Karpel Computer Systems Inc., St. Louis , Systems Engineer, Other , Saint Louis, Missouri

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